Payroll Team Lead (Education)

The Vacancy At IRIS Software Group, we power the businesses behind the UK economy processing payroll for a significant proportion of UK employees and supporting organisations with mission-critical solutions. We are now looking for a Client Payroll Team Lead to join our growing payroll bureau team. The Role This is a hands on leadership role, where you’ll lead a team responsible for delivering accurate, compliant payroll services to a wide portfolio of clients. You’ll play a key role in ensuring exceptional service delivery while developing and motivating your team. Key Responsibilities * Lead, coach and develop a team of payroll professionals to maximise performance. * Ensure all payrolls are processed accurately, on time, and in line with SLAs and KPIs. * Act as the primary escalation point for payroll queries and client issues. * Manage team performance, productivity and development plans * Build strong, trusted relationships with clients, ensuring high satisfaction and retention. * Maintain up to date knowledge of payroll legislation and ensure team compliance. * Support continuous improvement of payroll processes and service delivery About You * 5+ years’ payroll experience, including end to end payroll processing. * Strong knowledge of PAYE, pensions and payroll legislation. * Experience leading or mentoring a team * Strong customer focus with excellent communication skills * Highly organised with strong attention to detail * Comfortable working in a fast-paced, deadline driven environment Why IRIS? * Join one of the UK’s largest privately held software companies supporting millions of users * Work in a collaborative, people first environment recognised as a Great Place to Work * Opportunities for career progression and development * Flexible and remote working options available * Be part of a business that powers critical payroll services across the UK Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible. About IRIS As one of the UK’s largest privately held software companies, IRIS Software Group exists to simplify the lives of businesses, schools and organisations. IRIS provides software solutions and services that substantially enhance operational compliance, efficiency and accuracy, empowering the users of our technology to look forward with certainty and confidence. Over 4 million parents use our software to connect with their child’s school, 18% of UK employees are paid via an IRIS payroll solution, 50,000 SMEs use IRIS cloud bookkeeping and 21,000 firms rely on us for legislative compliance. Our operational software is the invisible but essential beating heart of our customers’ businesses, supporting them in a range of objectives, from maintaining legislative compliance to boosting engagement with stakeholders and enhancing productivity. It’s vital these mission-critical functions work first time, every time. That’s why IRIS helps businesses run the tough stuff, stay compliant and get operational tasks done right first time, every time – so they can focus on productivity and growth. IRIS is a company built on hiring the best people; our people are our greatest assets. They enable us to be the innovative, market-leading, and high-performing company that we are today. We’re delighted to be certified as a Great Place to Work and one of the UK’s Best Workplaces for Women. These accolades confirm that our employees have a consistently positive experience at IRIS, with the certifications considering employee wellbeing, diversity and inclusion, trust in management, effective communication and recognition/reward. IRIS is committed to engaging, rewarding and empowering our employees, and this is central to what we do. This is why we work to create an environment where employees feel like they are part of a team