Operations and Service Delivery Lead

Operations and Service Delivery Lead London £50,016 – £53,000 An exciting opportunity is available for a dynamic individual with a passion for providing excellent customer service and event management. The Education Directorate at the RCP is looking for an operations and service-delivery lead with the ability to lead a team and manage multiple complex workstreams, to join them in the Business development and education support team. The Education directorate delivers a wide range of educational programmes for doctors of all grades. The portfolio includes one- and two-day workshops, RCP accredited programmes, commissioned programmes, online courses, podcasts, and Masters programmes in partnership with university partners. We have wide portfolio including topics such as teaching, learning, assessment, feedback, supervision and communication skills. The directorate has a team of educationalists who design and deliver these programmes and a team of education coordinators and librarians who provide management and all aspects of learner support. About the role You will work closely with internal colleagues such as educationalists, project managers and administrators, as well as colleagues in finance, IT, HR, and communications. You will lead and manage a team, and you’ll be required to work collaboratively with a broader team of volunteer clinical faculty who help us develop …