At a Glance
- Tasks: Lead the charge in resolving customer complaints and ensuring top-notch service.
- Company: Join a forward-thinking company dedicated to exceptional customer care.
- Benefits: Competitive salary, remote work options, and a supportive team environment.
- Other info: Flexible working with opportunities for personal growth and development.
- Why this job: Make a real difference by turning negative experiences into positive outcomes.
- Qualifications: Strong customer service skills and the ability to handle challenging situations.
The predicted salary is between 35457 - 35457 £ per year.
Remote Working - with an option to book a desk at our Wellingborough office
£35,457
This role will allow the successful applicant the opportunity to fully utilise their customer service skills, dealing with negative customer feedback and service failures, taking full ownership of all complaints; working with both customers and colleagues to resolve issues raised.
The key responsibilities of this role are to be the lead officer for complaints resolution, providing outstanding customer service whilst ensuring full compliance with the Housing Ombudsman Complaint Handling Code. You’ll enter all information into our customer feedback database, undertake investigations into service failures, compile full and detailed responses to customers in writing, maintaining the complaints resolution tracker and taking responsibility for agreed actions through to conclusion.
You’ll be committed to providing exceptional customer service with strong analytical skills. You’ll have excellent communication skills, be self‑motivated, with the ability to manage conflicting situations and competing demands on your time.
We reserve the right to close this vacancy early for the right candidate.
Complaints Resolution Officer in Northampton employer: Iris Recruitment
As a Complaints Resolution Officer with us, you will thrive in a supportive and dynamic work culture that prioritises employee well-being and professional growth. Our remote working flexibility, combined with the option to utilise our Wellingborough office, fosters a balanced work-life environment while empowering you to develop your customer service expertise. We are committed to providing comprehensive training and development opportunities, ensuring you have the tools needed to excel in your role and make a meaningful impact on our customers' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Resolution Officer in Northampton
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent news. This will help you tailor your approach and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about resolving complaints, being able to articulate your thoughts clearly and confidently is key. Try mock interviews with friends or family to get comfortable.
✨Tip Number 3
Showcase your problem-solving abilities! Prepare examples from your past experiences where you've successfully handled difficult situations. This will demonstrate your capability to take ownership of complaints effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen on joining our team!
We think you need these skills to ace Complaints Resolution Officer in Northampton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your customer service skills and experience in handling complaints. We want to see how you can bring your unique flair to the role!
Showcase Your Communication Skills:Since this role involves a lot of written communication, ensure your application is clear and concise. Use examples that demonstrate your ability to resolve conflicts and provide outstanding customer service.
Highlight Your Analytical Skills:We’re looking for someone who can investigate service failures effectively. Include any relevant experiences where you've had to analyse situations and come up with solutions. This will show us you’re the right fit!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you understand the Housing Ombudsman Complaint Handling Code inside out. Familiarise yourself with common complaints in customer service and think about how you would handle them. This will show that you're not just interested in the role, but that you’re prepared to tackle the challenges head-on.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, practice articulating your thoughts clearly and confidently. Consider using the STAR method (Situation, Task, Action, Result) to structure your answers when discussing past experiences. This will help you convey your points effectively and demonstrate your ability to resolve conflicts.
✨Demonstrate Analytical Thinking
Be ready to discuss how you approach problem-solving and analysis. Prepare examples of how you've investigated service failures in the past and what steps you took to resolve them. Highlighting your analytical skills will reassure the interviewers that you can handle complex complaints.
✨Prepare Questions
At the end of the interview, you’ll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or specific challenges the complaints resolution team faces. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
