At a Glance
- Tasks: Champion tenants' needs and build supportive communities in your neighbourhood.
- Company: Join a purpose-driven organisation dedicated to providing warm, safe homes.
- Benefits: Competitive salary, career development, and a supportive team environment.
- Other info: Dynamic role with opportunities for personal growth and community impact.
- Why this job: Make a real difference in people's lives and foster community spirit.
- Qualifications: Experience in customer service and a passion for helping others.
The predicted salary is between 25185 - 26000 £ per year.
Come make a real difference as one of our Neighbourhood Managers! Everyone should have a warm, safe, affordable home. As part of our neighbourhood team, you’ll play a starring role in making this a reality for thousands of people living in our communities.
The housing team is the heartbeat of our organisation. As one of our Neighbourhood Managers, you’ll act as a customer champion, advocating for our tenants and working with the wider team and external partners to get them the support they need. You’ll work hard to make sure our customers are supported and able to sustain their tenancies, build communities and make sure our neighbourhoods are places where our tenants can thrive.
Spending your days out and about in our communities, you’ll be highly visible and the first point of contact for the tenants in your patch. You’ll welcome tenants to their new home, completing the sign‑up process and making sure they have everything they need to feel at home. It will be your job to really get to know our tenants, understand their needs and make sure their voices are heard across the organisation. Please note that a driver’s license is required for this role.
What you’ll bring to the team:
- You’ll be committed to building positive relationships and taking ownership of the issues and queries tenants raise with you.
- You’ll work with the team and external partners to make sure these are resolved, keeping tenants updated.
- You’ll get to know the tenants in your patch and develop a deep understanding of their needs and the needs of the wider community, working together to prioritise and address these.
- As a true customer champion, you’ll take a human‑centric approach, implementing reasonable adjustments where required to make sure you are providing equitable services for our tenants.
What we are looking for:
- A customer champion that will fight to get our tenants the support that they need.
- Experienced in working in challenging customer‑facing situations, with excellent communication, diplomacy and customer service resolution and negotiation skills.
- Proven understanding and experience in delivering statutory housing services or similar services.
- The ability to listen and learn but most importantly to act on what you’re hearing.
A bit more about us:
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like‑minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
Neighbourhood Manager in Newent employer: Iris Recruitment
At Two Rivers, we pride ourselves on being an exceptional employer, dedicated to fostering a supportive and inclusive work culture. As a Neighbourhood Manager in Newent, Gloucestershire, you'll not only have the opportunity to make a meaningful impact in the lives of our tenants but also benefit from ongoing professional development and a strong sense of community among like-minded colleagues. We believe in empowering our team members to thrive, ensuring that you feel valued and at home in your role.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Manager in Newent
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by Iris Recruitment.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like Iris Recruitment.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at Iris Recruitment.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at Iris Recruitment. Apply directly through us to stand out!
We think you need these skills to ace Neighbourhood Manager in Newent
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of Iris Recruitment. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Neighbourhood Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at Iris Recruitment
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of Iris Recruitment. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
