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- Tasks: Support tenants in paying rent and resolving issues to keep them in their homes.
- Company: Join a caring team at Two Rivers Housing, making a real difference in the community.
- Benefits: Competitive salary, supportive environment, and opportunities for personal growth.
- Why this job: Be part of a mission to provide warm, safe, and affordable homes for everyone.
- Qualifications: Experience in advice roles, excellent communication, and a positive attitude.
- Other info: Dynamic role with varied challenges and a focus on community support.
The predicted salary is between 28000 - 40000 £ per year.
Come make a real difference as our Income Collection Advisor. Everyone should have a warm, safe, affordable home. As part of our income team, you’ll play an important role in making this a reality for thousands of people in Gloucestershire and the surrounding areas.
You’ll be responsible for working with our tenants to enable them to pay their rent, problem solve and signpost for all tenancy types along with supporting tenants that fall into arrears with an aim to keep them in their homes. You will keep accurate records as you work with our tenants and partners to resolve any issues and represent Two Rivers Housing when it’s necessary to refer cases to court.
What you’ll bring to our team:
- Caring, respectful and with excellent communication skills, you will negotiate payment plans and provide basic welfare benefit and debt advice where appropriate.
- No two days will be the same in this role as every household is unique.
- You’ll be required to communicate with external agencies and local authorities.
- You’ll have the skills and experience to deal with challenging situations while providing a great customer experience from start to finish.
What we’re looking for:
- You are honest and sincere and focused on doing the right thing for our customers, colleagues, and other stakeholders.
- Positive, can-do attitude willing to go the extra mile.
- Experienced in providing advice, ideally with social housing or relevant sector such as debt management services.
- Diplomacy and excellent customer service resolution and negotiation skills.
- An organised person with the ability to manage their own workload.
Qualifications or experience we’d like you to have:
- Full UK driving licence and access to a car insured for business use.
- Knowledge and understanding of identifying safeguarding concerns.
More about us:
Trust isn’t a tagline – it’s everything. It’s how we build relationships, how we make decisions, and how we prove, day in and day out, that we do what we say. It’s also the thing that underpins our core values and sets out what our customers can expect from us and what we expect from our team and the partners we work with.
We want our tenants to know that we’re here, we care and make them feel at home from the moment they step through the door. It’s not just about having a home – it’s about finding a place to build a life and feel safe while doing so. And the same can be said for our team. Two Rivers is a place with purpose, where you can be a part of something and make a real difference. We’ll help you develop and grow, in a place where you’ll find like-minded people and you can truly be yourself.
Warm, safe, affordable homes are about more than bricks and mortar. It’s a feeling of community, securing and belonging. So, whether you’re a tenant living in one of our homes or a member of the team – when you join the Two Rivers community, you’ll always feel like You’re Home Now.
Income Collection Advisor in Newent employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Advisor in Newent
✨Tip Number 1
Get to know the company culture! Before your interview, check out Two Rivers Housing's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As an Income Collection Advisor, you'll need to negotiate and problem-solve. Role-play with a friend or family member to get comfortable discussing payment plans and handling tricky situations.
✨Tip Number 3
Prepare some real-life examples! Think of times when you've helped someone in a challenging situation or provided excellent customer service. These stories will showcase your skills and experience during the interview.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows you're professional and keen on the role, which can make a lasting impression.
We think you need these skills to ace Income Collection Advisor in Newent
Some tips for your application 🫡
Show Your Caring Side: In your application, let us see your caring and respectful nature. Share examples of how you've helped others, especially in challenging situations. We want to know that you genuinely care about making a difference for our tenants.
Highlight Your Communication Skills: Since you'll be negotiating payment plans and working with various agencies, it's crucial to showcase your excellent communication skills. Use clear and concise language in your application to demonstrate how you can effectively convey information and resolve issues.
Be Organised and Proactive: We love candidates who can manage their workload efficiently. In your application, mention any tools or methods you use to stay organised. Show us that you're proactive and ready to tackle the unique challenges that come with this role.
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for at Two Rivers Housing.
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Advisor. Familiarise yourself with the responsibilities mentioned in the job description, like negotiating payment plans and providing welfare benefit advice. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've successfully communicated with tenants or clients in the past. Think about challenging situations you've navigated and how you resolved them while maintaining a positive customer experience. This will demonstrate your ability to handle the diverse needs of tenants.
✨Demonstrate Your Caring Nature
The job requires a caring and respectful attitude towards tenants. Be ready to discuss why you believe it's important to support people in difficult situations. Share personal anecdotes or experiences that highlight your empathy and commitment to helping others, as this aligns perfectly with the values of Two Rivers Housing.
✨Prepare Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful queries about the team culture, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if the company is the right fit for you.
