At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Join Leeds Federated, a purpose-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, diverse work environment, and opportunities for career growth.
- Other info: Flexible working locations and a commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you’ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you’ll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti‑social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer‑focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer‑based systems
- Committed to continuous improvement and delivering high‑quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose‑driven organisation, apply today!
Closing Date: 3rd June 2026
Interview Date: 12th - 17th June 2026
We reserve the right to close this vacancy if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Neighbourhood Officer employer: Iris Recruitment
Leeds Federated is an exceptional employer that prioritises the well-being of its employees and the communities they serve. With a strong commitment to diversity and inclusion, the company fosters a supportive work culture where staff can thrive and develop their skills in housing management. Employees benefit from meaningful work that directly impacts people's lives, alongside opportunities for professional growth and collaboration within a purpose-driven organisation.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Network like a pro! Reach out to your contacts in housing management or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Leeds Federated and understanding their values. Show them you’re not just another candidate, but someone who genuinely cares about making a difference in the community.
✨Tip Number 3
Practice your communication skills! As a Neighbourhood Officer, you’ll need to be a confident communicator. Role-play common interview questions with a friend to get comfortable expressing your thoughts clearly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Leeds Federated.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:As a Neighbourhood Officer, strong communication is key. Use your written application to demonstrate your ability to connect with people. Keep it clear, concise, and friendly – we love a good chat!
Attention to Detail Matters:We’re looking for someone who can handle administrative tasks with precision. Double-check your application for any typos or errors before hitting send. A polished application shows us you care about quality!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Neighbourhood Officer and be ready to discuss how your experience aligns with the role. Familiarise yourself with Leeds Federated's values and how they relate to customer service.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully built relationships in the past. Think about times when you've resolved conflicts or handled difficult situations with a customer-focused approach.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've taken ownership of customer enquiries or resolved issues efficiently. Highlight your ability to act promptly in challenging situations, such as tenancy breaches or anti-social behaviour, and how you ensured a fair outcome.
✨Emphasise Continuous Improvement
Leeds Federated values high-quality outcomes and service improvements. Share examples of how you've used feedback or performance data to enhance services in your previous roles. Show that you're committed to learning and adapting to meet the needs of individuals and communities.
