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- Tasks: Connect with communities, provide support, and resolve tenant issues in a hands-on role.
- Company: Thrive Homes, dedicated to creating safe and well-managed communities.
- Benefits: Competitive salary, benefits package, and opportunities for professional growth.
- Why this job: Make a real difference in people's lives while developing your skills in a dynamic environment.
- Qualifications: Experience in tenancy management and strong communication skills are essential.
- Other info: Flexible working hours with occasional evening and weekend meetings.
The predicted salary is between 32000 - 42000 £ per year.
Neighbourhood Officer
Location: Manchester Neighbourhoods (with hybrid/agile working options)
Salary: £36,592.50 per annum + essential car user allowance
Contract: 35 hours per week (Full-time), Permanent
Closing date: 16 January 2026
Interview date: 26 January 2026
Interview location: Sale, Manchester
Are you passionate about building great communities and helping people thrive?
Irwell Valley Homes is on a mission to create communities where everyone feels safe, supported, and at home. We’re looking for a brilliant Neighbourhood Officer to be the face of our organisation in our communities, building strong relationships with customers and ensuring our neighbourhoods are fantastic places to live. If you’re a proactive, solutions-focused individual with a passion for people, this is your chance to make a real difference in people\’s lives.
This isn’t just a job; it’s a vital role that helps shape the future of our communities. You’ll be the go‑to person on the ground, helping customers with everything from tenancy issues and anti‑social behaviour to community projects, ensuring they have the support they need to succeed. You’ll need a driving license for this role to ensure you can be present on your patch, supporting customers pro‑actively.
Why you’ll love working with us:
At Irwell Valley Homes, we’re more than just a housing provider. We’re a team of dedicated people committed to making a real difference in people’s lives. We offer:
- A purpose-driven, supportive, and friendly working environment. Excellent opportunities for professional development and growth. A competitive salary and a generous benefits package, including a great pension and well-being initiatives. The chance to be a part of an organisation with a fantastic culture and a powerful social purpose.
If you are a highly organised, positive, and professional individual ready to take on a role that is both challenging and incredibly rewarding, we want to hear from you. Join us in our mission to enable people to live well in their home and community.
To apply, please submit your CV and cover letter to let us know why you are the perfect fit for this role.
Everyone’s welcome here. Our culture is inclusive, and we are committed to increasing diversity. We enable everyone to be themselves at work, so that they feel at home with us. And we trust and support people to do their best, in a role that is fulfilling and rewarding because we know that this helps us to deliver better outcomes for our customers and our colleagues.
If you want to be part of our team and help us make a difference, we’d love to hear from you.
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Neighbourhood Officer employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Neighbourhood Officer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on Thrive Homes. Check out their website and social media to understand their values and how they engage with the community. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to tenancy management and customer service. Think about specific examples from your past experiences that demonstrate your skills in handling difficult situations or working with diverse groups. We want to see how you shine!
✨Tip Number 3
Show off your communication skills! During the interview, be clear and concise in your answers. Remember, as a Neighbourhood Officer, you'll need to communicate effectively with tenants and partner agencies. Use this opportunity to showcase your ability to engage with different people.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and reinforces your interest in the role. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Neighbourhood Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in tenancy management and anti-social behaviour. We want to see how your skills align with the Neighbourhood Officer role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills: As a Neighbourhood Officer, excellent communication is key! Use your application to demonstrate how you've effectively engaged with diverse groups in the past. Share specific examples that show your customer-focused approach and adaptability.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for the role!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Neighbourhood Officer position. Plus, it’s super easy to do!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Make sure you understand the role of a Neighbourhood Officer inside out. Familiarise yourself with tenancy management, anti-social behaviour, and the specific challenges faced in housing management. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent communication skills, prepare examples of how you've effectively engaged with diverse groups in the past. Think about situations where you resolved conflicts or provided support to tenants, as these will demonstrate your ability to connect with people from various backgrounds.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Prepare by thinking through potential issues you might face as a Neighbourhood Officer, like dealing with anti-social behaviour or managing tenant disputes. Practising your responses will help you articulate your thought process during the interview.
✨Demonstrate Flexibility and Adaptability
The job description highlights the need for adaptability in a changing environment. Be prepared to discuss times when you've had to adjust your approach or priorities on the fly. This will show that you can handle the dynamic nature of the role and are ready to tackle whatever comes your way.
