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- Tasks: Support customers in managing rent and service charge payments with administrative tasks.
- Company: One Manchester, a community-focused housing provider.
- Benefits: Competitive salary, flexible working, and opportunities for personal growth.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in administration and strong organisational skills required.
- Other info: Join a supportive team dedicated to improving lives and communities.
The predicted salary is between 27395 - 30455 £ per year.
Salary: £27,395 per annum
Location: Manchester - Agile
Full Time, Permanent
Closing Date: 16th February 2026
Support our communities. See the difference you can make in our city. At One Manchester, we are passionate about providing good quality homes, great services and real opportunities for customers and communities. We are more than just a landlord. We invest in new and existing homes, provide money advice and wellbeing, employment and training support and build strong partnerships to support inclusive growth.
We have an exciting opportunity for an Income Collection Assistant to join our Income and allocations service, which provides support to our customers in managing their rent and service charge payments to One Manchester. We are looking for someone to provide administrative support to enable the smooth running of our income collection processes. You will interact with customers, liaise with internal departments and external partner agencies. Your excellent organisational skills and attention to detail will be key to making this role a success.
What we’re looking for:
- Proven experience in an administrative role, with the ability to work accurately to tight deadlines.
- Experience of working in a targeted, performance-driven environment and delivering against KPIs.
- Experience of discussing debt owed with customers, particularly in relation to former tenant and garage arrears.
- Strong ability to work effectively both as part of a team and independently, meeting objectives and deadlines.
- Good working knowledge of IT systems.
- Ability to maintain accurate records and produce concise, relevant notes.
- Flexibility in approach with the ability to adapt to new working practices, as necessary.
- Proactive in sharing ideas and suggestions to improve efficiency across workstreams.
- Experience of working within income collection of a housing organisation and providing administrative support within a team environment is advantageous.
Why take up the challenge with One Manchester?
This really is a great place to work. We’ve bags of potential and have huge opportunities waiting to be unlocked. Supportive and flexible, we’re pretty proud of our work and excited about the future. So, challenge yourself to be creative and ambitious and see the difference you can make in our great city.
If this sounds like you then apply today, we’d love to hear from you!
We own and manage over 12,000 homes in central, south and east Manchester. We have one purpose: to provide good quality homes, great services, and real opportunities for our customers and communities. Our role as a trusted Registered Provider of Social Housing goes well beyond putting people in safe and secure homes. That’s not to say it’s not one of our key priorities, it’s simply one of the many things we do to help our customers live happy and fulfilled lives. We put people at the heart of everything we do. We’re constantly evolving as a business to ensure we’re supporting our customers and communities. We focus on improving our communities by offering a range of services, including employment opportunities, building new developments, and ensuring our customers have safe homes to live in.
In accordance with the aims of our Equality and Diversity strategy and organisational commitment to address the employment of underrepresented groups, One Manchester is operating 'the Rooney Rule'. This means that we aim to interview at least one ethnically diverse candidate for all roles. We will also interview at least one female candidate for all our roles within our trades and facilities teams where we experience an underrepresentation.
One Manchester strives for equality, diversity and inclusion in all that we do. We positively encourage applications for employment from eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.
We are transitioning to a culture where agile working will be a feature of many of our roles. We also try to support and promote a culture of flexible working where practical. If you are interested in a role but require flexibility or part-time hours please give us a call and we can let you know if this can be considered for a particular role.
Income Collection Assistant (Debt Recovery / Collection) in Manchester employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Collection Assistant (Debt Recovery / Collection) in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, or join online forums. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their mission and how your skills can contribute to their goals. This will help you stand out as someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to debt recovery and customer service. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your experience effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining One Manchester and making a positive impact in the community.
We think you need these skills to ace Income Collection Assistant (Debt Recovery / Collection) in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Income Collection Assistant role. Highlight your relevant experience in administrative roles and any specific skills that match the job description, like discussing debt with customers or working under tight deadlines.
Showcase Your Organisational Skills: Since this role requires excellent organisational skills, give examples of how you've successfully managed tasks or projects in the past. We want to see how you keep things running smoothly, especially in a performance-driven environment.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can maintain accurate records and produce concise notes!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of an Income Collection Assistant. Familiarise yourself with debt recovery processes and the importance of managing rent and service charge payments. This will show your genuine interest in the position and help you answer questions more confidently.
✨Showcase Your Skills
Highlight your organisational skills and attention to detail during the interview. Prepare examples from your past experiences where you successfully managed administrative tasks or met tight deadlines. This will demonstrate that you can thrive in a performance-driven environment.
✨Practice Customer Conversations
Since you'll be discussing debt with customers, practice how you would approach these conversations. Role-play scenarios where you need to handle sensitive topics with empathy and professionalism. This will help you feel more prepared and less anxious when faced with similar situations in the interview.
✨Be Proactive and Flexible
One Manchester values proactive individuals who can adapt to new working practices. Think of suggestions you could bring to improve efficiency in income collection processes. Sharing these ideas during your interview will show that you're not just looking to fit in, but also to contribute positively to the team.
