At a Glance
- Tasks: Lead and support a dynamic customer support team while resolving complex issues.
- Company: Join IRIS, where customers are at the heart of everything we do.
- Benefits: Competitive salary, bonus opportunities, and remote work flexibility.
- Other info: Exciting opportunity for career growth in a supportive environment.
- Why this job: Make a real impact by championing excellent customer experiences.
- Qualifications: Experience in customer-facing roles and strong leadership skills.
The predicted salary is between 40000 - 50000 € per year.
At IRIS, our customers are at the heart of everything we do. We're now looking for a Customer Support Team Leader to help lead our IRIS Financials Customer Support team and ensure we continue to deliver outstanding service.
This is a hands-on leadership role, combining people management with technical customer support. You'll lead, motivate and develop a team of analysts while also playing a key role in resolving escalated and complex customer issues.
What you'll be doing:
- Leading and supporting a high-performing customer support team
- Managing performance, quality standards and customer satisfaction metrics
- Handling escalated queries, complaints and major incidents
- Working closely with Product, Development and Customer Success teams
- Supporting recruitment, onboarding and ongoing development
- Championing best-in-class customer experience across IRIS Financials
What you'll bring:
- Proven experience in a customer-facing software or IT support environment
- People leadership or team lead experience
- Strong communication and stakeholder management skills
- Ability to balance leadership responsibilities with hands-on problem solving
- A passion for delivering excellent customer experiences
If you're looking for a role where you can lead from the front and make a real impact, we'd love to hear from you.
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Customer Support Team Lead in Manchester employer: Iris Recruitment
At IRIS, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. As a Customer Support Team Lead, you'll not only lead a dedicated team but also enjoy the flexibility of remote work in the UK, alongside competitive compensation and bonus opportunities. Join us to make a meaningful impact while delivering exceptional customer experiences in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Team Lead in Manchester
✨Tip Number 1
Get to know the company inside out! Research IRIS and understand their values, products, and customer support approach. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your leadership stories! Think of specific examples where you've led a team or resolved complex issues. We want to hear about your hands-on experience and how you motivate others to deliver outstanding service.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insights into the company culture and might even give you a heads-up about the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the IRIS team. Don’t wait too long, though – we might close the vacancy early!
We think you need these skills to ace Customer Support Team Lead in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Customer Support Team Lead role. Highlight your leadership experience and any technical support roles you've had, as we want to see how you can lead our team effectively.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer support and how your previous experiences have prepared you for this role. Be genuine and let your personality come through!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled escalated queries or complex issues in the past. We love seeing candidates who can balance leadership with hands-on problem-solving, so don't hold back on those stories!
Apply Early!:We sometimes close vacancies early if we get a lot of applications, so don’t wait around! Head over to our website and submit your application as soon as you can. We can't wait to hear from you!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you’re familiar with IRIS Financials and the specific customer support challenges they face. Brush up on common software issues and customer service best practices. This will help you demonstrate your technical knowledge and show that you’re ready to tackle escalated queries.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in the past. Think about times when you motivated your team or resolved conflicts. Highlighting your people management experience will be key, as this role requires balancing leadership with hands-on support.
✨Communicate Clearly
Strong communication is crucial for this role. Practice articulating your thoughts clearly and concisely. During the interview, make sure to listen actively and respond thoughtfully to questions, showcasing your stakeholder management skills.
✨Passion for Customer Experience
Demonstrate your passion for delivering excellent customer experiences. Share stories that illustrate your commitment to customer satisfaction and how you’ve gone above and beyond in previous roles. This will resonate well with the interviewers at IRIS.
