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For Companies At a Glance
- Tasks: Help customers adopt and maximise our software solutions for their success.
- Company: Join IRIS Software Group, a leading UK software company.
- Benefits: Enjoy a competitive salary, great benefits, and career growth opportunities.
- Why this job: Make a real impact by enhancing customer experiences and satisfaction.
- Qualifications: Experience in customer success or similar roles, strong communication skills.
- Other info: Work in a supportive environment with innovative teams.
The predicted salary is between 36000 - 60000 £ per year.
At IRIS Software Group, we are dedicated to providing market-leading software solutions that empower businesses and organizations to thrive. Our commitment to innovation, customer success, and excellence has made us one of the UK's largest private software companies. We support over 100,000 businesses, helping them streamline their operations with cutting-edge technology.
The Role:
We are looking for a proactive and customer-focused Customer Enablement Executive to join our team. In this role, you will play a key part in ensuring our customers successfully adopt and maximize the value of our software solutions. You will work closely with customers, internal teams, and stakeholders to drive engagement, deliver onboarding support, and enhance overall customer satisfaction.
Key Responsibilities:
- Develop and execute customer adoption strategies to ensure successful onboarding and continued engagement.
- Act as a key point of contact for customers, helping them understand and utilize our software effectively.
- Collaborate with internal teams, including Sales, Customer Support, and Product Development, to enhance the customer journey.
- Monitor customer usage data and feedback to identify adoption trends and areas for improvement.
- Provide proactive support to customers, addressing any concerns and ensuring they receive the best experience.
- Work towards improving retention rates and customer satisfaction scores by fostering strong relationships.
About You:
- Previous experience in a customer adoption, customer success, or similar role within a SaaS or technology company.
- Strong communication and interpersonal skills with the ability to build rapport with customers and stakeholders.
- A passion for customer experience and the ability to proactively drive engagement.
- Analytical mindset with the ability to interpret customer usage data and recommend improvements.
- Ability to work both independently and collaboratively within a team.
- Knowledge of IRIS Software Group's solutions or similar business software is a plus.
What We Offer:
- A supportive and innovative work environment.
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- The chance to make a meaningful impact in a leading software company.
Customer Enablement Executive in Manchester employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Enablement Executive in Manchester
✨Tip Number 1
Network like a pro! Reach out to current employees at IRIS Software Group on LinkedIn. A friendly chat can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by understanding their software solutions inside out. Show us that you’re not just another candidate; demonstrate your passion for customer success and how you can help customers thrive with their products.
✨Tip Number 3
Practice your communication skills! As a Customer Enablement Executive, you'll need to build rapport quickly. Role-play common customer scenarios with a friend to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at IRIS Software Group.
We think you need these skills to ace Customer Enablement Executive in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Customer Enablement Executive. Highlight your experience in customer success and any relevant skills that match what we're looking for. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer experience and how your background makes you a perfect fit for this role. Keep it engaging and personal – we love to see your personality!
Showcase Your Communication Skills: As a Customer Enablement Executive, strong communication is key. In your application, demonstrate your ability to convey ideas clearly and effectively. Whether it's through your CV or cover letter, let us see your knack for building rapport!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our innovative team at IRIS Software Group!
How to prepare for a job interview at IRIS Recruitment
✨Know the Product Inside Out
Before your interview, make sure you understand IRIS Software Group's solutions. Familiarise yourself with their features and benefits, as well as how they help businesses thrive. This will show your genuine interest and help you answer questions about customer adoption strategies.
✨Showcase Your Customer Success Experience
Prepare specific examples from your previous roles where you've successfully driven customer engagement or improved satisfaction. Highlight your proactive approach and how you’ve built strong relationships with customers, as this is key for a Customer Enablement Executive.
✨Demonstrate Your Analytical Skills
Be ready to discuss how you've used data to identify trends and improve customer experiences in the past. Bring examples of how you've monitored usage data and made recommendations based on your findings, as this aligns perfectly with the role's responsibilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask thoughtful questions about the company culture, team dynamics, and how success is measured in the role. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
