At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a forward-thinking company dedicated to transparency and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and ethical standards.
- Why this job: Make a real difference in people's lives by ensuring they receive value for their money.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Responsibilities
- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
Qualifications
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Service Charge Officer in Lincolnshire employer: Iris Recruitment
At Amplius, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values transparency and customer satisfaction. Our hybrid working model allows for flexibility while maintaining a strong presence in our Peterborough, Boston, Rushden, or Milton Keynes offices, fostering teamwork and professional growth. With opportunities for continuous improvement and a commitment to employee development, we ensure that our Service Charge Officers are equipped to thrive in their roles and make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Lincolnshire
✨Tip Number 1
Network like a pro! Reach out to your connections in the finance and housing sectors. Let them know you're on the lookout for a Service Charge Officer role. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by brushing up on your service charge knowledge. Be ready to discuss how you can ensure clear communication and compliance in your role. We want to see your passion for delivering excellent customer service!
✨Tip Number 3
Don’t forget to showcase your Excel skills! If you’ve got experience with service charge systems, make sure to highlight that in conversations. We love seeing candidates who can handle financial records with ease.
✨Tip Number 4
Apply through our website! It’s the best way to get your application noticed. Plus, it shows you’re serious about joining our team at Amplius. Let’s get you started on this exciting journey together!
We think you need these skills to ace Service Charge Officer in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service charges and finance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Charge Officer role. Be sure to mention your communication skills and how you can contribute to our team.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially in finance-related situations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at Iris Recruitment
✨Know Your Numbers
Make sure you brush up on your knowledge of service charge processes and financial management. Be prepared to discuss specific examples from your past experience where you've successfully managed budgets or resolved financial discrepancies.
✨Communicate Clearly
Since the role involves a lot of customer communication, practice explaining complex financial concepts in simple terms. You might even want to role-play with a friend to ensure you can convey information clearly and confidently.
✨Show Your Collaborative Spirit
This position requires working closely with various teams. Think of examples where you've successfully collaborated with others, and be ready to share how you build effective working relationships to achieve common goals.
✨Stay Updated on Legislation
Familiarise yourself with the latest legislation related to service charges and housing. Being able to discuss recent changes or compliance issues will show that you're proactive and knowledgeable about the field.
