At a Glance
- Tasks: Manage aftercare for new homes, resolving defects and ensuring customer satisfaction.
- Company: Join Amplius, a leader in housing and construction with a focus on quality.
- Benefits: Enjoy a competitive salary, hybrid work, and opportunities for professional growth.
- Other info: Dynamic role with a supportive team and excellent career progression.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Experience in housing or customer service, and familiarity with CRM systems.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes)
- Strong customer service background in a high-volume, fast-paced environment
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams
- Strong organisation skills with the ability to manage priorities and meet SLA targets
- DBS clearance is required for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May Interviews in Peterborough: 8 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
New Build Aftercare Coordinator in Lincolnshire employer: Iris Recruitment
Amplius is an exceptional employer, offering a supportive and dynamic work environment for the New Build Aftercare Coordinator role. With a focus on employee growth and development, we provide opportunities to engage with a diverse range of stakeholders while managing the aftercare of approximately 1,000 new homes annually. Our hybrid working model allows for flexibility, and our commitment to customer satisfaction ensures that you will play a vital role in enhancing the home-buying experience in Milton Keynes, Peterborough, or Boston.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Lincolnshire
✨Tip Number 1
Get to know the company! Research Amplius and understand their values, projects, and culture. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a New Build Aftercare Coordinator, you'll need to communicate effectively with customers and contractors. Role-play common scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the role and the company. They might even share tips on how to stand out during the interview process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team at Amplius.
We think you need these skills to ace New Build Aftercare Coordinator in Lincolnshire
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the New Build Aftercare Coordinator role. Highlight your experience in housing, construction, or defect management, and don’t forget to showcase your strong customer service skills!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention specific experiences that relate to managing defects and coordinating with various stakeholders.
Showcase Your CRM Skills:Since experience with CRM systems like Microsoft Dynamics is key, make sure to mention any relevant experience you have. If you've used similar systems, share how you logged and tracked cases effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing, construction, and aftercare processes. Familiarise yourself with NHBC standards and be ready to discuss how you've handled defects in the past. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Customer Service is Key
Since this role involves a lot of customer interaction, prepare examples of how you've provided excellent customer service in high-pressure situations. Think about specific instances where you resolved issues quickly and effectively, as this will demonstrate your ability to handle defect-related enquiries with ease.
✨Get Comfortable with CRM Systems
If you have experience with Microsoft Dynamics or similar CRM systems, be ready to talk about it! Highlight how you've used these tools to log and track cases, and how they helped you manage customer interactions. If you’re not familiar with them, do a bit of research to show your willingness to learn.
✨Show Your Organisational Skills
This role requires juggling multiple stakeholders and priorities, so come prepared with examples that showcase your organisational skills. Discuss how you've managed competing deadlines and ensured timely completion of tasks in previous roles. This will reassure them that you can meet SLA targets without breaking a sweat.
