At a Glance
- Tasks: Support communities by managing housing and building strong relationships with residents.
- Company: Join Leeds Federated, a purpose-driven organisation focused on community wellbeing.
- Benefits: Competitive salary, diverse work environment, and opportunities for career growth.
- Other info: Flexible working locations and commitment to diversity and inclusion.
- Why this job: Make a real difference in people's lives while developing your skills in housing management.
- Qualifications: Experience in housing management and strong communication skills required.
The predicted salary is between 30000 - 40000 € per year.
Do you have experience in housing management and want to help people make a home? Leeds Federated is seeking a dedicated Neighbourhood Officer to join our Area Team. In this role, you’ll take ownership of a designated portfolio of homes, acting as the primary point of contact for our customers. You’ll be responsible for building strong, positive relationships and ensuring our customers receive a high-quality, responsive service, that is built on trust, transparency, and mutual respect.
What you’ll do:
- Act as the main interface between the association and the customers, liaising with colleagues to ensure services are provided effectively
- Provide support that recognises and responds to the needs of individuals and communities
- Take ownership of customer enquiries across all channels, ensuring they are resolved efficiently and to a high standard
- Take prompt and fair action in cases of tenancy breaches, anti‑social behaviour, or safeguarding concerns
- Carry out estate inspections and monitoring communal areas to ensure safety and cleanliness standards
- Let empty homes within our guidelines of creating sustainable communities
- Collaborate with internal teams and external agencies to improve community wellbeing
- Use feedback and performance data to drive service improvements and customer satisfaction.
What we’re looking for:
- Proven experience in housing management and/or delivering care and support services
- A confident communicator with a customer‑focused mindset
- Strong track record of completing administrative tasks with high levels of accuracy and attention to detail
- Able to navigate computer‑based systems
- Committed to continuous improvement and delivering high‑quality outcomes
- Holder of a valid UK driving licence
- Able to travel and work from various locations as required
If you are ready to take the next step in your career and want to be part of a purpose‑driven organisation, apply today!
Leeds Federated is an equal opportunities employer and promotes diversity in everything we do and therefore welcomes applications from all sections of the community.
Neighbourhood Officer in Leeds employer: Iris Recruitment
Leeds Federated is an exceptional employer that prioritises community engagement and employee development, making it a rewarding place to work as a Neighbourhood Officer. With a strong commitment to diversity and inclusion, the company fosters a supportive work culture where employees can thrive and grow professionally while making a meaningful impact in the lives of residents. Located in Leeds, you will benefit from a vibrant city atmosphere, alongside opportunities for collaboration with various internal teams and external agencies to enhance community wellbeing.
StudySmarter Expert Advice🤫
We think this is how you could land Neighbourhood Officer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in housing management or related fields. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Leeds Federated and understand their values. Be ready to discuss how your experience aligns with their mission of building strong communities.
✨Tip Number 3
Showcase your customer service skills! During interviews, share specific examples of how you've built relationships and resolved issues in previous roles. This will highlight your fit for the Neighbourhood Officer position.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team at Leeds Federated.
We think you need these skills to ace Neighbourhood Officer in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management. We want to see how your skills align with the role of Neighbourhood Officer, so don’t hold back on showcasing your relevant achievements!
Showcase Your Communication Skills:As a Neighbourhood Officer, you'll be the main point of contact for our customers. Use your application to demonstrate your confident communication style and customer-focused mindset. Share examples of how you've built strong relationships in the past!
Attention to Detail is Key:We love candidates who pay attention to detail! Make sure your application is free from typos and errors. Highlight your track record of completing administrative tasks accurately, as this will show us you’re serious about delivering high-quality outcomes.
Apply Through Our Website:Ready to take the plunge? We encourage you to apply through our website for a smooth application process. It’s the best way to ensure your application gets into our hands quickly, so don’t wait too long!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your housing management knowledge. Understand the key responsibilities of a Neighbourhood Officer and be ready to discuss how your experience aligns with the role. Familiarise yourself with Leeds Federated's values and how they relate to customer service.
✨Showcase Your Communication Skills
As a Neighbourhood Officer, you'll need to communicate effectively with customers and colleagues. Prepare examples of how you've successfully resolved customer enquiries or handled difficult situations in the past. This will demonstrate your confident communication style and customer-focused mindset.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've taken prompt action in challenging situations, like tenancy breaches or anti-social behaviour. Be ready to explain your thought process and the outcomes of your actions. This shows that you can handle the responsibilities of the role with care and efficiency.
✨Be Ready to Discuss Continuous Improvement
Leeds Federated values continuous improvement, so come prepared with ideas on how you could enhance service delivery or community wellbeing. Use feedback and performance data from your previous roles to illustrate how you've driven improvements in the past.
