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For Companies At a Glance
- Tasks: Lead a team to provide top-notch income support and customer service.
- Company: Join a mission-driven organisation dedicated to ensuring affordable homes for families.
- Benefits: Enjoy a competitive salary, full-time hours, and the chance to make a real impact.
- Why this job: Be part of a supportive culture focused on tenant welfare and team development.
- Qualifications: Experience in income management and strong communication skills are essential.
- Other info: Full UK driving licence required; HNC qualification preferred.
The predicted salary is between 29248 - 40992 £ per year.
Income Team Leader
Newent, Gloucester
£36,560.00 per annum
Permanent, full time (37 hours per week)
Closing date: Sunday 10thAugust 2025
Interview date: Friday 5thSeptember 2025
Come make a real difference as our Income Team Leader!
Everyone should have a warm, safe, affordable home. As our Income Team Leader, you’ll play an important role in making this a reality for thousands of families in Gloucestershire and the surrounding areas.
You’ll lead your team to deliver a high quality, compliant, income support service and provide a great customer experience to our tenants. You and your team will monitor and manage accounts for all tenancy types, supporting tenants that fall into arrears with an aim to keep them in their homes. Working with the Head of Income you’ll help develop and improve the team’s processes.
What you’ll bring to our team
Skilled and experienced, you’ll understand the importance of following regulations and working within agreed targets and budgets. You’ll build good relationships across the business and support your team to develop their skills and provide the best outcomes for our tenants.
What we are looking for
- Experience leading an income team in a performance-focused environment.
- Strong understanding of rent arrears and debt recovery processes, with experience presenting cases in court.
- Experience engaging with Local Authority and Universal Credit regarding rent increases and benefit issues
- A competent written and verbal communicator that can communicate effectively with all stakeholders using appropriate, relevant language and techniques.
- Ability to work collaboratively and take ownership and accountability for the success and performance management of their team.
Qualifications
- Full UK driving licence and access to a car insured for business use.
- Qualified to HNC level or higher in a relevant subject area ideally.
- Chartered Institute of Housing qualified or equivalent.
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Income Team Leader employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income Team Leader
✨Tip Number 1
Familiarise yourself with the latest regulations and best practices in income support services. This knowledge will not only help you during the interview but also demonstrate your commitment to compliance and quality service.
✨Tip Number 2
Prepare specific examples of how you've successfully led a team in a performance-focused environment. Highlight your achievements in managing rent arrears and improving team processes, as these are key aspects of the role.
✨Tip Number 3
Network with professionals in the housing sector, especially those who have experience with Local Authorities and Universal Credit. Building these connections can provide valuable insights and potentially lead to recommendations.
✨Tip Number 4
Practice your communication skills by engaging in mock interviews or discussions with peers. Being able to articulate your thoughts clearly and effectively will be crucial when discussing complex topics with stakeholders.
We think you need these skills to ace Income Team Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of the Income Team Leader position. Highlight your relevant experience in leading teams and managing income support services in your application.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job description. Emphasise your experience with rent arrears, debt recovery processes, and any relevant qualifications such as those from the Chartered Institute of Housing.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for helping families secure affordable housing. Discuss your leadership style and how you plan to support your team in delivering excellent customer service.
Proofread Your Application: Before submitting, carefully proofread your application materials. Ensure there are no spelling or grammatical errors, and that your communication is clear and professional, reflecting your competency as a communicator.
How to prepare for a job interview at IRIS Recruitment
✨Showcase Your Leadership Skills
As an Income Team Leader, you'll need to demonstrate your ability to lead and motivate a team. Prepare examples of how you've successfully managed teams in the past, focusing on performance improvement and team development.
✨Understand the Regulations
Familiarise yourself with the relevant regulations surrounding rent arrears and debt recovery processes. Be ready to discuss how you have navigated these in previous roles and how you plan to ensure compliance within your team.
✨Communicate Effectively
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely, especially when discussing complex issues like rent increases or benefit problems. Tailor your language to suit different stakeholders.
✨Demonstrate Collaborative Spirit
Highlight your ability to work collaboratively with various departments and external agencies. Share specific instances where you've successfully engaged with local authorities or other stakeholders to achieve positive outcomes for tenants.
