At a Glance
- Tasks: Support customers in achieving independence and accessing community services.
- Company: Join a dedicated team focused on wellbeing and customer empowerment.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Fixed-term contract until March 2027 with potential for career advancement.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer support and a passion for helping others.
The predicted salary is between 29353 - 29353 £ per year.
Location: Docherty Project - Manchester
Salary: £29,353
Reporting to the Housing and Wellbeing Manager, the Housing and Wellbeing Officer is responsible for working with customers to promote and maximise their independence, assisting them to move on to greater self-reliance within a customer focused environment and in line with the Independence and Wellbeing framework.
What you’ll be doing:
- To assist our customers to identify their strengths, development needs and risks to jointly develop a plan to build on or address these, including coaching and assisting customers to achieve greater independence;
- To assist customers to access other agencies and their services and the services within the wider community;
- To attend and co-ordinate Multi Disciplinary Teams (MDT’s) alongside other professionals such as Adult Social Care and Safeguarding to make joint decisions around the best care and support for customers;
- To coach and assist customers to maintain their occupancy agreement and fully understand their responsibilities;
- To encourage feedback from customers, recording and responding to any complaints and compliments;
- To ensure safeguarding concerns are dealt with promptly and in line with guidelines and appropriate action is taken.
Housing & Wellbeing Officer - Fixed Term Contract to March 2027 employer: Iris Recruitment
As a Housing & Wellbeing Officer at the Docherty Project in Manchester, you will be part of a supportive and dynamic team dedicated to empowering individuals towards greater independence. Our organisation fosters a collaborative work culture that prioritises employee development, offering training and growth opportunities to enhance your skills in a meaningful role. With a focus on customer care and community engagement, we provide a rewarding environment where your contributions directly impact the lives of those we serve.
StudySmarter Expert Advice🤫
We think this is how you could land Housing & Wellbeing Officer - Fixed Term Contract to March 2027
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer independence and wellbeing, so you can show how your skills align with their mission during the chat.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to coaching and supporting customers. We recommend doing mock interviews with friends or family to build your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing & Wellbeing Officer - Fixed Term Contract to March 2027
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Housing & Wellbeing Officer role. We want to see how you can help our customers achieve greater independence!
Showcase Your Customer Focus:In your written application, emphasise your experience in customer service or support roles. We’re all about promoting independence, so share examples of how you've helped others in similar situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and gets straight to the heart of what you bring to the table.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you understand the Independence and Wellbeing framework. Familiarise yourself with how it applies to the role of a Housing & Wellbeing Officer. This will help you demonstrate your knowledge and show that you're genuinely interested in supporting customers.
✨Showcase Your Coaching Skills
Prepare examples of how you've successfully coached or assisted others in the past. Think about specific situations where you helped someone achieve greater independence. This will highlight your ability to empower customers, which is key for this role.
✨Be Ready for Teamwork
Since you'll be working alongside professionals from various agencies, be prepared to discuss your experience in multi-disciplinary teams. Share examples of how you've collaborated with others to make joint decisions, as this will show your ability to work effectively in a team setting.
✨Customer Feedback Matters
Think about how you've encouraged feedback from customers in previous roles. Be ready to discuss how you’ve handled complaints and compliments, as well as how you’ve used that feedback to improve services. This will demonstrate your commitment to customer satisfaction.
