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- Tasks: Support customers in high-quality accommodation and ensure safety and security.
- Company: Join a dedicated team focused on wellbeing and community support.
- Benefits: Competitive salary, flexible hours, and a supportive work environment.
- Other info: Opportunity for personal growth and development in a rewarding role.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Minimum level 2 in English and Maths required.
The predicted salary is between 25578 - 25578 £ per year.
Location: St Helens
Salary: £25,578 pro rata
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our clients' procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need:
Qualified to minimum level 2 in English and Maths.
Housing & Wellbeing Assistant - Nights employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing & Wellbeing Assistant - Nights
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector on LinkedIn or at local events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and safety protocols. We recommend role-playing with a friend to boost your confidence and get comfortable with your responses.
✨Tip Number 3
Showcase your passion for helping others! During interviews, share specific examples of how you've supported customers in the past. This will demonstrate your commitment to the role and the wellbeing of those you’ll be assisting.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Housing & Wellbeing Assistant - Nights
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Housing & Wellbeing Assistant role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, and make sure to mention any specific experiences that relate to customer service and safety.
Be Clear and Concise: When filling out your application, clarity is key. We appreciate straightforward answers that get to the point. Avoid jargon and keep your language simple so we can easily understand your qualifications and enthusiasm for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Iris Recruitment
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Housing & Wellbeing Assistant. Familiarise yourself with the job description and think about how your skills align with the tasks, like managing customer enquiries and ensuring safety.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, prepare examples of how you've successfully handled customer interactions in the past. Think about times when you resolved complaints or provided exceptional support.
✨Demonstrate Your Problem-Solving Abilities
Be ready to discuss how you would handle safeguarding concerns or health and safety inspections. Employers love candidates who can think on their feet, so prepare scenarios where you’ve had to act quickly and effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of feedback they value from customers, or how they handle communal repairs. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.