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- Tasks: Support young people facing homelessness in a 24/7 accommodation scheme.
- Company: Join a dedicated team focused on empowering vulnerable youth in Stoke on Trent.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real difference.
- Other info: DBS check required; driving license needed for work purposes.
- Why this job: Be a vital part of transforming lives and building futures for those in need.
- Qualifications: GCSE level education with experience in customer service or a willingness to learn.
The predicted salary is between 23848 - 23848 £ per year.
Job Description
Housing Support Coach
Salary: £23,848
Location: Stoke on Trent
Hours per week: 37.5
Contract type: Permanent
You’ll provide support and advice to young people who have experienced homelessness and other forms of social exclusion. You’ll work with the team to manage the day-to-day running of the young person’s 24/7 supported accommodation scheme and be the first point of contact for customers and visitors.
Job requirements
- Support customers to move into the service, completing detailed and thorough sign-ups to make sure young people know the rights and responsibilities of themselves and the business.
- Cover all reception tasks including the phone, post and reception enquiries.
- Support customers to manage their rent and service charge payments, including benefit claims where necessary.
- Maintain the safety and security of young people and the building by supervising the entrance and exit of the building, and undertaking regular health and safety checks.
- Arrange appointments for customers, for example with their GP or DWP and accompany them where appropriate. Provide advice to them on housing, health, welfare benefit claims and other issues as necessary.
- Work with the local community and respond to neighbourhood concerns or queries when needed.
- Support the service’s income through the minimisation of void loss and arrears by reporting, monitoring and following up on maintenance jobs until completion. You’ll also support with preparing void rooms for re-let and make sure the service is kept clean and tidy.
- Maintain a high standard of records, keeping all financial and admin systems up to date.
What they’re looking for
- Educated to GCSE Level or with a good level of maths and English.
- Some experience dealing directly with the public and/or clients or customers in a busy service environment.
- Experience dealing with complex and difficult behaviours in relation to young people facing multiple disadvantages or the willingness to develop these skills.
- Great communication and administrative skills.
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- Someone who is flexible and adaptable, able to work to a rota that includes early mornings, afternoons and evenings.
- DBS check.
- Someone with a full UK driving license who is able to use their own vehicle for work purposes.
Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
Please note – They will be interviewing as we go along and so the vacancy may close earlier than stated if they find the right person.
#Stoke #StokeonTrent #HousingSupportCoach #YoungPeople #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Housing Support Coach employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Support Coach
✨Tip Number 1
Familiarise yourself with the local housing issues and support services in Stoke on Trent. Understanding the specific challenges faced by young people in your area will help you demonstrate your commitment and knowledge during interviews.
✨Tip Number 2
Network with professionals in the housing and social care sectors. Attend local events or workshops to meet people who work in similar roles, as they can provide valuable insights and potentially refer you to opportunities.
✨Tip Number 3
Prepare for potential interview questions by reflecting on your experiences dealing with challenging behaviours. Think of specific examples where you've successfully supported individuals in difficult situations, as this will showcase your skills effectively.
✨Tip Number 4
Showcase your flexibility and adaptability by being open about your availability for different shifts. Highlighting your willingness to work varied hours can set you apart from other candidates who may have more rigid schedules.
We think you need these skills to ace Housing Support Coach
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of the Housing Support Coach position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in supporting young people or working in social services. Use bullet points for clarity and focus on achievements that demonstrate your ability to handle complex situations.
Write a Strong Cover Letter: In your cover letter, express your genuine understanding and compassion for individuals facing homelessness. Share specific examples of how you've empowered others in similar situations and why you are passionate about this role.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at IRIS Recruitment
✨Show Your Empathy
As a Housing Support Coach, you'll be working with young people who have faced significant challenges. Make sure to express your understanding and compassion during the interview. Share any relevant experiences that demonstrate your ability to connect with individuals from diverse backgrounds.
✨Highlight Relevant Experience
Discuss any previous roles where you've dealt with the public or worked in a busy service environment. If you have experience managing complex behaviours, be sure to mention it. This will show that you are prepared for the challenges of the role.
✨Demonstrate Communication Skills
Effective communication is key in this role. Prepare examples of how you've successfully communicated with clients or colleagues in the past. This could include resolving conflicts, providing support, or simply ensuring clear information exchange.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think about scenarios you might face as a Housing Support Coach and how you would approach them. This will help you showcase your critical thinking and adaptability.