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- Tasks: Support communities, manage tenancies, and solve real-life problems in vibrant neighbourhoods.
- Company: A not-for-profit housing association dedicated to building strong communities.
- Benefits: Competitive salary, car allowance, hybrid working, and a supportive benefits package.
- Other info: Join a growing team with opportunities for personal and professional development.
- Why this job: Make a meaningful impact on people's lives while enjoying a dynamic work environment.
- Qualifications: Housing qualification or willingness to learn, plus experience in tenancy and ASB issues.
The predicted salary is between 37873 - 37873 £ per year.
This is an agile role with a mix of working from home, the office and directly in neighbourhoods. Are you passionate about building strong communities and helping people thrive? Do you enjoy working out in neighbourhoods, building relationships and solving problems that make a real difference to people’s lives? Come and join our growing team!
Our organisation is all about people – the people who live in our homes, the communities we serve, and those we work with. So, it’s no surprise that we recruit for attitude and behaviour which are central to us building relationships and delivering great experiences for these people. We employ colleagues who are passionate about making a difference who will take responsibility to get things done.
As a not-for-profit housing association, providing affordable homes and services to more than 20,000 people across Greater Manchester, we have a strong social purpose and make it our mission to enable people to live well in their home and community. Our team is expanding! As our team continues to grow in order to support our neighbourhoods effectively, we’re on the lookout for a proactive and people‑focused Housing Officer to be the face of our organisation in the community.
This is a varied, rewarding frontline role where no two days are the same, and where your work truly matters. As our Housing Officer, you’ll play a vital role in supporting customers, sustaining tenancies and helping to create safe, vibrant neighbourhoods. Working closely with residents, colleagues and partner agencies, you’ll deliver a tailored, place‑based service that responds to local needs.
In this role, you will be responsible for:
- Managing tenancies and supporting customers throughout their tenancy journey
- Carrying out neighbourhood and estate inspections
- Investigating and managing anti‑social behaviour cases
- Working with compliance, repairs and homes teams to ensure customers' needs are met efficiently
- Develop and deliver local neighbourhood plans, ensuring services are tailored to the specific needs and aspirations of each community
- Supporting financial inclusion and rent management alongside specialist teams
- Championing digital services and helping customers access online tools
We need people who are/have:
- A housing qualification (such as CIH) or willingness to work towards one
- Experience in a similar housing role, specifically in ASB, tenancy and neighbourhood issues
- Knowledge of social housing, housing legislation, GDPR and EDI principles
- Proficient in IT, including Microsoft Office 365, able to pick up and learn new systems quickly
- Strong problem-solving and decision-making skills
- A full driving licence and access to a vehicle
Housing Officer employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Get to know the company! Research their values and mission, especially their focus on community and social purpose. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Network like a pro! Reach out to current employees on LinkedIn or attend local events related to housing. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 3
Prepare for the interview by thinking about real-life examples of how you've tackled challenges in previous roles. Be ready to discuss your problem-solving skills and how you’ve made a positive impact in your community.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team and contributing to our mission.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for building strong communities shine through. We want to see how you can make a difference in people's lives, so share your experiences and motivations that align with our mission.
Tailor Your Application: Make sure to customise your application to highlight your relevant skills and experiences. Mention specific examples from your past roles that demonstrate your ability to manage tenancies, handle ASB cases, and work collaboratively with residents and teams.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate well-structured applications that are easy to read, so make sure your key points stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our organisation there!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on housing legislation, social housing principles, and the specific challenges faced in neighbourhoods. Being knowledgeable about these topics will show your passion for the role and your commitment to making a difference.
✨Showcase Your People Skills
As a Housing Officer, building relationships is key. Prepare examples of how you've successfully engaged with residents or resolved conflicts in the past. This will demonstrate your ability to connect with people and handle sensitive situations.
✨Be Ready to Problem-Solve
Expect questions that assess your problem-solving skills, especially around anti-social behaviour and tenancy issues. Think of scenarios where you've had to think on your feet and come up with effective solutions, and be ready to share those stories.
✨Embrace the Digital World
Familiarise yourself with digital tools and platforms that are relevant to the role. Be prepared to discuss how you can champion digital services for residents, as this is increasingly important in modern housing management.