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- Tasks: Support tenants with rent issues and provide essential financial advice.
- Company: Join South Yorkshire Housing Association, a charity managing over 6,000 homes.
- Benefits: Enjoy flexible working, generous holidays, and employee discounts.
- Why this job: Make a real impact in people's lives while working in a supportive team.
- Qualifications: Team player with knowledge of welfare benefits and excellent communication skills.
- Other info: Full driving license required; we value diversity and encourage all backgrounds to apply.
The predicted salary is between 28400 - 30000 £ per year.
Housing Officer
Sheffield
£33,178 – £35,548 per annum
Permanent, Full Time (37 hours per week)
We have an exciting opportunity for a Housing Officer to work in The Income Management Team in the Landlord Services Directorate. We are passionate about providing excellent customer care and supporting tenants who are in financial difficulty. We are a very successful team who has a great track record of helping tenants to ensure that their rent obligation can be met.
As a Housing Officer, you will be the primary contact for tenants who are concerned about paying their rent. You will work collaboratively with colleagues in the Landlord Services Directorate and external partners to ensure an effective front line service is provided. You will be instrumental in maximising rental income by providing support, collecting rent, giving debt advice, and providing information and assisting tenants with benefit related queries. You will also work closely with our Neighbourhoods and Lettings Team.
South Yorkshire Housing Association (SYHA) is a charitable organisation managing more than 6,000 homes and supporting hundreds of people to lead independent lives.
Our ideal candidate will have:
- Ability to work as a member of a team
- Welfare and Benefit knowledge including Universal Credit
- Experiencing of liaising with external agencies
- Ability to work on own initiative and independently
- Ability to deal with difficult and stressful situations
- Ability to demonstrate working knowledge of tenancy agreements
- Excellent numerical skills
- Excellent communication skills
- Excellent digital skills (including Word, Excel, and CX Housing Management System)
- Must be passionate about customer care.
- Safeguarding knowledge
- This post attracts essential car user status: therefore, the post holder must have a full driving license and access to a vehicle during working hours. Car parking facility will be provided.
Our wider benefits:
- Salary £33,178 – £35,548 per annum pro rata
- Working Hours: 37 hours
- Generous holiday entitlement – 27 days annual leave, statutory bank holidays, plus an additional 4 SYHA days
- Flexible working options
- Excellent benefits including SYHA Rewards – employee discount scheme, which offers cash back and shopping discounts
- Westfield Health (employer paid)
- Pension Contribution
- Counselling
- Discounted gym membership
- Cycle to work scheme
- Access to a wide range of programmes to train and develop you
Who we are:
At South Yorkshire Housing Association, our purpose is for our customers to settle at home, live well and realise their potential.
Feeling settled and living well means different things to the people and families that live across South Yorkshire. So, we work with people in different ways – from our extra-care housing, to providing services and opportunities that individuals can access in their home, workplace and community, to creating houses for affordable rent.
Our employees enable us to create the best services, support, and experiences for our customers. We believe that difference makes us better, and that our services are made stronger by having a diverse workforce. We encourage and welcome applications from all backgrounds.
TO APPLY, CLICK THE FOLLOWING LINK –https://careers.syha.co.uk/vacancy/housing-officer-income-management-591745.html
Please note that we may remove this advert prior to the advertised date, dependent on the level of response received. Please apply at your earliest convenience.
At SYHA, we value the incredible contribution and talent that people with disabilities can and do bring to our workplace and we are proud to be aDisability Confident Employer.As part of our commitments, we will ensure that disabled applicants who meet the essential criteria for the role will be guaranteed the opportunity to demonstrate their abilities at interview.
To be considered under the scheme, disabled applicants must disclose their disability (as defined by the Equality Act 2010) on the Equal Opportunities section of the job application.
Closing Date: 6th August 2025
Interview Date:20th August 2025
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Housing Officer employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Officer
✨Tip Number 1
Familiarise yourself with the key responsibilities of a Housing Officer, especially around income management and tenant support. Understanding the specific challenges tenants face can help you demonstrate your empathy and problem-solving skills during the interview.
✨Tip Number 2
Brush up on your knowledge of welfare and benefits, particularly Universal Credit. Being able to discuss how you would assist tenants with these issues will show that you're proactive and knowledgeable about the role.
✨Tip Number 3
Prepare examples of how you've successfully worked in a team or liaised with external agencies in the past. This will highlight your collaborative skills and ability to handle difficult situations, which are crucial for this position.
✨Tip Number 4
Make sure to showcase your digital skills, especially with tools like Excel and housing management systems. Being able to demonstrate your proficiency in these areas can set you apart from other candidates.
We think you need these skills to ace Housing Officer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Housing Officer. Highlight key skills such as customer care, welfare knowledge, and communication skills that are essential for the role.
Tailor Your CV: Customise your CV to reflect your experience and skills relevant to the Housing Officer position. Emphasise your ability to work in a team, handle difficult situations, and your numerical and digital skills.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer care and your understanding of the challenges tenants face. Mention any relevant experience with welfare and benefits, and how you can contribute to maximising rental income.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. Ensure that your contact information is correct and that your application is professional and polished.
How to prepare for a job interview at IRIS Recruitment
✨Show Your Passion for Customer Care
As a Housing Officer, your role revolves around supporting tenants. Make sure to express your genuine passion for customer care during the interview. Share examples of how you've helped others in previous roles or situations, highlighting your commitment to making a positive impact.
✨Demonstrate Your Knowledge of Welfare and Benefits
Since the role requires knowledge of welfare and benefits, particularly Universal Credit, be prepared to discuss this topic. Brush up on current policies and be ready to explain how you would assist tenants with their queries and concerns regarding financial support.
✨Highlight Your Teamwork Skills
The job involves working collaboratively with colleagues and external partners. Be sure to provide examples of successful teamwork from your past experiences. Discuss how you’ve contributed to team goals and how you handle conflicts or challenges within a team setting.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your ability to handle difficult situations. Think about potential challenges you might encounter as a Housing Officer and prepare responses that showcase your problem-solving skills and ability to remain calm under pressure.
