At a Glance
- Tasks: Lead a team to enhance housing services and improve tenant experiences.
- Company: Reputable housing association committed to community support and employee wellbeing.
- Benefits: Generous holiday, flexible working, health perks, and professional development opportunities.
- Other info: Join a supportive team with a focus on continuous improvement and community impact.
- Why this job: Make a real difference in people's lives while advancing your career in social housing.
- Qualifications: Experience in housing management and strong leadership skills are essential.
The predicted salary is between 48680 - 48680 £ per year.
This is an exciting opportunity to advance your career in social housing – are you ready to join our client and help make a big difference in improving the lives of their tenants and shared owners? You will be joining a long-established, locally based and independent housing association with strong local partnerships. They have a great reputation for delivering on their values of care, openness and trust in their general and supported housing, and a range of community support services. They continue to build on this strong foundation, with ambitious plans to further develop their services and infrastructure. They strongly believe their colleagues are their greatest asset, which is why they are committed to creating a happy, motivated and diverse workplace. In their 2026 staff survey, 93% of colleagues said they would recommend them as a great place to work making them an employer of choice.
About the role: Reporting to the Senior Housing Manager you will:
- Play a key role in shaping an exceptional housing management service to deliver a truly customer-focused experience.
- Line manage a team of Housing Officers, leading and coaching them to deliver a responsive and proactive service.
- Work closely alongside your Housing Manager counterpart to promote a culture of continuous improvement.
- Take ownership of core performance areas — including lettings, tenancy management, communal space standards, rental income and service charge delivery — ensuring a consistently high standard across all functions.
- Ensure CHS proactively responds to anti-social behaviour, harassment and domestic abuse cases in a responsive and supportive manner, working positively with partner agencies and building on external partnerships.
Hybrid Working Arrangements – the majority of the working week will be office-based with the housing team in Histon, particularly in the first six months (probation period). Thereafter it may be possible to apply for a higher proportion of hybrid working, with the needs of the team and service delivery being the prime consideration.
What you’ll need to succeed:
- Experience in line managing or supporting staff highly desirable, with a natural ability to lead and motivate others.
- A minimum of two years’ experience delivering and managing a housing service within a social housing environment.
- A Chartered Institute of Housing qualification or relevant management qualification is desirable but not essential, demonstrating your commitment to professional development.
- Strong, up-to-date knowledge of social housing legislation, welfare benefits, housing policy and the wider social issues affecting our customers.
- Naturally confident and customer‑focused, you bring excellent communication, relationship‑building and influencing skills to every interaction.
- Experience of using housing management IT systems and Microsoft Packages and strong numeracy skills.
- A full UK driving licence, use of a car for work purposes and business insurance.
Benefits of working for our client:
- Employee discount scheme (retail, leisure, gym membership and fitness equipment).
- Doctor Care Anywhere (telehealth service offering private online GP and nurse appointments via video and phone).
- Employee Assistance Programme.
- Financial wellbeing hub - access to advice and support from experts, whether you’re budgeting, interested in investing or retirement planning.
- Refurbished Tech - access to the latest models at affordable prices, with a 12-month warranty and 30-day money back guarantee.
- Cycle to work scheme (salary sacrifice).
- One day off a year to volunteer for a charity of your choice.
- 30 days holiday, increasing to 35 days per annum, inclusive of bank holidays (pro rata for part-time staff), depending on length of service.
- Holiday purchase scheme - up to 5 days per annum (pro rata for part-time staff).
- Company sick pay.
- 58p per mile business mileage allowance.
- Refer a friend scheme (£250).
- Contributory pension scheme, which both you and our client contribute to.
- Enhanced maternity and paternity leave.
- Flexible Working Policy.
- Full induction.
- Comprehensive free training and development opportunities with paid time off.
- Free DBS (for relevant posts).
- Free onsite/nearby parking.
- Hybrid Working Policy.
- Flexitime.
Please note this position is subject to a Basic DBS Disclosure. As part of the recruitment and selection process candidates will be required to complete a Personality Profiler.
CLOSING DATE FOR APPLICATIONS: Friday 26th June 2026. INTERVIEWS: To be confirmed.
Housing Complaints Manager employer: Iris Recruitment
Join a well-respected, independent housing association in Cambridge that prioritises the well-being of its employees and the community. With a strong commitment to professional development, a diverse and inclusive work culture, and an impressive 93% employee recommendation rate, this organisation offers a fulfilling environment where you can make a real impact on tenants' lives. Enjoy generous benefits including flexible working arrangements, extensive holiday allowances, and comprehensive training opportunities, all while being part of a team dedicated to continuous improvement and exceptional service delivery.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Complaints Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a job that’s not even advertised yet!
✨Tip Number 2
Prepare for those interviews by researching the company and its values. Since this role is all about improving tenants' lives, think of examples from your past experiences where you've made a positive impact. Show them you’re the right fit!
✨Tip Number 3
Practice makes perfect! Get a friend or family member to do mock interviews with you. This will help you feel more confident and articulate when discussing your experience in social housing and your leadership skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Housing Complaints Manager
Some tips for your application 🫡
Show Your Passion for Social Housing:When writing your application, let your enthusiasm for social housing shine through. We want to see how you can make a difference in the lives of tenants and shared owners, so share any relevant experiences or motivations that drive you.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for this role. Highlight your experience in managing housing services and leading teams, as well as your knowledge of social housing legislation. We love seeing candidates who take the time to align their skills with our needs!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and structure your information logically. We appreciate when candidates can communicate effectively, as it reflects the strong communication skills we’re looking for in a Housing Complaints Manager.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our values and what we stand for.
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of social housing legislation and policies. Familiarise yourself with the specific challenges tenants face and how the organisation addresses them. This will show that you're not just interested in the role, but also genuinely care about making a difference.
✨Showcase Your Leadership Skills
Since this role involves line managing a team, be prepared to discuss your leadership style. Think of examples where you've successfully motivated or coached others. Highlighting your ability to lead a team effectively will resonate well with the interviewers.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific situations, like dealing with anti-social behaviour or supporting tenants in crisis. Prepare some real-life examples from your experience that demonstrate your problem-solving skills and customer-focused approach.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team's culture, ongoing training opportunities, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the organisation is the right fit for you.
