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- Tasks: Assist customers and manage high-quality accommodation while ensuring safety and security.
- Company: Join a dedicated team at Pomona Gardens in Manchester.
- Benefits: Competitive salary of £26,492 with opportunities for personal growth.
- Other info: Dynamic role with a focus on customer service and community wellbeing.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Minimum level 2 in English and Maths; IT skills required.
The predicted salary is between 26492 - 26492 £ per year.
Location: Pomona Gardens - Manchester
Salary: £26,492
You will be working as part of a dedicated team to manage high quality accommodation and services whilst providing assistance to customers. You will be the first point of contact for the premises, responding to all enquiries via phone, email or in person. You will maintain the safety and security of customers, colleagues, visitors, contractors as well as the premises and equipment.
What you’ll be doing:
- You will provide assistance or guidance to customers; supporting them to fulfil the terms of their occupancy agreement.
- You will encourage feedback from customers, recording and responding to any complaints and compliments.
- You will ensure any safeguarding concerns are promptly dealt with and appropriate action is taken in line with our clients' procedures.
- You will actively ensure the security of the building, conduct health and safety inspections, and report communal repairs through appropriate channels.
- You will follow financial procedures and take responsibility for all monies held and received.
- You will be responsible for communal cleaning and void cleaning, along with the wider team.
What you’ll need:
- Qualified to minimum level 2 in English and Maths.
- Evidence of IT skills.
Housing and Wellbeing Assistant employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing and Wellbeing Assistant
✨Tip Number 1
Network like a pro! Reach out to people in the housing and wellbeing sector on LinkedIn or at local events. We all know that sometimes it’s not just what you know, but who you know that can help you land that job.
✨Tip Number 2
Prepare for your interview by researching the company and its values. We want you to show how your skills align with their mission. Practise common interview questions and think about how you can demonstrate your customer service skills.
✨Tip Number 3
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. We recommend mentioning something specific from your conversation to make it personal.
✨Tip Number 4
Apply through our website for the best chance! We keep our listings updated, and applying directly shows your interest in being part of our team. Plus, it’s super easy to navigate!
We think you need these skills to ace Housing and Wellbeing Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the Housing and Wellbeing Assistant role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your strengths!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about this role and how you can contribute to our team. Keep it friendly and professional, and let us know what makes you the perfect fit.
Showcase Your Communication Skills: As the first point of contact, strong communication is key! In your application, highlight any experience you have in customer service or handling enquiries. We want to see that you can engage effectively with customers and colleagues alike.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Iris Recruitment
✨Know Your Role Inside Out
Make sure you thoroughly understand the responsibilities of a Housing and Wellbeing Assistant. Familiarise yourself with the job description, especially the key tasks like managing customer enquiries and ensuring safety. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since you'll be the first point of contact for customers, it's crucial to demonstrate your customer service abilities. Prepare examples from your past experiences where you've successfully handled enquiries or resolved complaints. This will highlight your capability to provide excellent support and guidance.
✨Be Prepared for Scenario Questions
Expect scenario-based questions that assess how you'd handle specific situations, such as dealing with safeguarding concerns or managing feedback. Think through potential scenarios beforehand and outline your approach, focusing on communication and problem-solving skills.
✨Highlight Your Teamwork Experience
As part of a dedicated team, your ability to work collaboratively is essential. Share examples of how you've contributed to a team in previous roles, particularly in maintaining safety and security or managing communal tasks. This will show that you can fit into their team dynamic.