At a Glance
- Tasks: Support vulnerable adults and help them access essential services.
- Company: Join a dedicated team making a real difference in Hounslow.
- Benefits: Competitive salary, flexible shifts, and additional pay for unsociable hours.
- Other info: Ideal for those looking to grow their career in social support.
- Why this job: Be a vital part of transforming lives and supporting those in need.
- Qualifications: Good communication skills and experience in busy service environments.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about making a lasting difference to the lives of vulnerable adults? Our client is looking for an Assistant Support Worker (known internally as Duty Worker) to join their team in Hounslow. The Hounslow LIFE service is a large multi-site service that currently has a staff team of 31 supporting 86 clients, covering specialisms such as Homelessness, Substance Use and Mental Health.
The service focuses on supporting residents around their strengths and aspirations for the future. This is an exciting opportunity to join their new Assessment Hub team at Apple Tree Cottage, providing rapid assessment and support into appropriate accommodation to clients over a 28-day period, ensuring those at risk of rough sleeping and homelessness can be directed to services suitable to their immediate, medium and longer term needs.
The role of a Duty Worker is to jointly manage the safe day-to-day running of the project with other members of the team and to provide support and advice to clients. Responsibilities include:
- Being the first point of contact at Reception or over the phone for clients and visitors.
- Coordinating the Health and Safety within the service with the support of the Service Manager.
- Participating regularly in team meetings and other ad hoc project groups as agreed with the management and team of the project.
Please note, due to the needs of their services, there is a requirement to work a shift rota, so flexibility is required. This will include some weekends and bank holidays. For this role, staff can claim an additional 20% pay premium for hours worked between 8pm and 8am Monday to Friday, and all hours worked on Saturday and Sunday.
About you: You will have a passion for supporting some of the most socially excluded individuals in the borough and ensuring that they have access to the same opportunities as everyone else, within the wider community. To succeed in these rewarding roles you will have:
- Good communication skills with the ability to respond and interact effectively with residents and colleagues.
- Experience in following administrative procedures and maintaining clear and accurate records.
- Some experience of dealing directly with the public and/or clients or customers in a busy service environment.
- Some experience of liaising effectively with a variety of people/agencies.
- An understanding of the issues faced by homeless or vulnerably housed people – you may have had personal experience of homelessness yourself.
This is a really crucial role within the service and would be ideal for people who are looking to develop their career in the sector. Above all, we are looking for inspirational, dedicated individuals; committed to our client's Recovery Ethos, and have a genuine desire to support people to transform their lives.
Closing date: 10am on 6 July 2026. Interview and assessments on: TBC.
Locations
Assistant Support Worker in Hounslow, London employer: Iris Recruitment
Join our dedicated team in Hounslow as an Assistant Support Worker, where you will play a vital role in transforming the lives of vulnerable adults. We offer a supportive work culture that prioritises employee growth and development, alongside competitive pay rates and additional premiums for unsociable hours. With a focus on collaboration and community impact, this position provides a meaningful opportunity to make a real difference while working in a dynamic and rewarding environment.
