At a Glance
- Tasks: Lead a helpline team, providing support and guidance to those in need of mental health assistance.
- Company: Join Birmingham's largest independent mental health charity and make a difference.
- Benefits: Competitive salary, pension scheme, healthcare cover, and free counselling services.
- Other info: Office-based role with opportunities for personal growth and development.
- Why this job: Be part of a supportive team and help others while developing your leadership skills.
- Qualifications: Strong communication skills and ability to work under pressure.
DO YOU WANT TO BE PART OF THE LARGEST INDEPENDENT MENTAL HEALTH CHARITY IN BIRMINGHAM? Check out the role overview below. If you are confident you have got the right skills and experience, apply today.
Location: Erdington, Birmingham
Hours: 37.5 hours per week
Salary: £29,099 per annum
The Helpline provides advice, information and signposting to people experiencing mental health difficulties, their families, professionals and the wider public. Our client is looking for people who can work under pressure, remain calm and have excellent communication skills. As team leader to the helpline, you will provide support to a team of helpline workers and volunteers alongside taking calls.
The Helpline operates between the hours of 9am to 11pm, seven days a week and 365 days a year. Employees work on a rota basis, which will include evenings, weekends, and holidays. Shifts are 9am to 5pm and 3pm to 11pm. This is an on-site role, and no hybrid working is available.
Benefits include:
- An attractive defined contribution pension scheme
- Paycare which offers employees affordable cover for a range of healthcare treatments
- Employee Assistance Programme which includes free counselling
- A comprehensive training programme
Their people are key to the success of the organisation, and they are recognised as a Mindful Employer as well as achieving gold standard success in Investors in People. They welcome applications from people who have experienced mental health difficulties. Candidates must have the right to work in the UK for a minimum of 12 months.
They are not a registered sponsor and therefore are unable to offer visa sponsorship for this position.
Closing date for applications is Thursday 18th June 2026. Interviews to take place on Friday 26th June 2026.
Helpline Team Leader (Full Time) employer: Iris Recruitment
Join the largest independent mental health charity in Birmingham, where your role as a Helpline Team Leader will not only provide you with a fulfilling career but also contribute to the well-being of the community. With a strong commitment to employee development, a supportive work culture, and comprehensive benefits including a defined contribution pension scheme and an Employee Assistance Programme, this organisation prioritises the growth and welfare of its staff. Located in Erdington, you will be part of a dedicated team that values your experience and offers a meaningful opportunity to make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Helpline Team Leader (Full Time)
✨Tip Number 1
Get to know the organisation! Research their values and mission, especially since they focus on mental health. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Helpline Team Leader, you'll need to convey information clearly and support your team effectively. Try mock interviews with friends or family to get comfortable discussing your experience and how it relates to the role.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the helpline's operations. This could give you an edge in understanding what they’re really looking for in a candidate.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Helpline Team Leader (Full Time)
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for mental health shine through. We want to see why you’re excited about this role and how your experiences align with our mission.
Tailor Your CV:Make sure your CV is tailored to the Helpline Team Leader position. Highlight relevant skills like communication and leadership, and don’t forget to mention any experience in high-pressure environments.
Be Clear and Concise:Keep your application clear and to the point. We appreciate straightforwardness, so avoid jargon and make sure your key points stand out. This helps us see your qualifications quickly!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Iris Recruitment
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Helpline Team Leader role. Familiarise yourself with the responsibilities, especially around providing support to helpline workers and managing calls. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Showcase Your Communication Skills
As this role requires excellent communication skills, prepare examples of how you've effectively communicated in past roles. Think about situations where you’ve had to remain calm under pressure or resolve conflicts, as these are key in a helpline environment.
✨Demonstrate Your Leadership Experience
Be ready to discuss your leadership style and experiences. Highlight any previous roles where you’ve led a team, supported colleagues, or trained volunteers. This will show that you’re capable of guiding the helpline team effectively.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the helpline's operations, team dynamics, and the support provided to staff. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.
