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- Tasks: Support individuals experiencing homelessness and help them manage their tenancies.
- Company: Join a dedicated team focused on making a difference in the community.
- Benefits: Enjoy a competitive salary, flexible hours, and the chance to make a real impact.
- Why this job: Empower those in need while gaining valuable experience in social support and crisis intervention.
- Qualifications: GCSE level education with strong communication skills; experience in public service is a plus.
- Other info: Work on a rota basis, including evenings and weekends; immediate interviews available.
The predicted salary is between 23846 - 23846 £ per year.
Job Description
Duty Practitioner – Males Homelessness Scheme
Salary: £23,846 a year
Location: Stoke on Trent
Hours per week: 37.5
Contract type: Permanent
As a Duty Practitioner you’ll provide support and advice to people who have experienced homelessness at our client’s male or female scheme. You’ll make sure customers feel comfortable and can manage their tenancy, as well as signposting them to other support such as housing, health and welfare.
This role is 37.5 hours on a rota basis, covering 8am – 11pm, Monday to Sunday.
Job requirements
- Provide and maintain a friendly and supportive environment at the scheme.
- Support customers to manage their rent and service charge payments, including their benefit claims where necessary.
- Complete detailed sign-ups to make sure new customers understand their rights and responsibilities. Assist with all areas of move-in to make sure new customers feel comfortable and informed about their tenure agreement, the local area and other services.
- Support customers by providing advice on housing, health, welfare benefit claims and other areas. This includes crisis intervention where necessary.
- Help to manage the safety and security of residents and the building, through monitoring all who enter and exit the scheme, and through regular health and safety room checks.
- Arrange appointments for customers with services such as GPs and DWP. Accompany customers on visits to other services if needed.
- Complete administrative tasks including phone calls, post and general enquiries.
- Support with financial duties including prompting and recording weekly rent and service charges and liaising with housing benefit and benefits agencies on behalf of customers.
What they’re looking for
- Educated to GCSE Level or with a good level of maths and English.
- Some experience dealing directly with the public and/or clients or customers in a busy service environment.
- Previous knowledge or experience of homelessness and/or supporting people with multiple complex needs is desirable.
- Great communication and administrative skills.
- Someone with a genuine understanding and compassion for people without a home, who won’t judge but instead will empower customers and give them a voice.
- DBS check.
- Someone able to work on a seven day rota including mornings, evenings, weekends and bank holidays such as Christmas Eve/Day and New Year’s Eve/Day.
Help them give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now! Please note, they are interviewing as they go along and the vacancy may close early if they find the right person.
#Stoke #StokeonTrent #DutyPractitioner #Homelessness #FullTime #GreatBenefits #JobsThatGiveBack #ComplexNeeds #HousingCrisis
Duty Practitioner - Males Homelessness Scheme employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Practitioner - Males Homelessness Scheme
✨Tip Number 1
Familiarise yourself with the local homelessness services in Stoke on Trent. Understanding the resources available will not only help you in the role but also show your commitment to supporting the community during your interview.
✨Tip Number 2
Demonstrate your empathy and understanding of the challenges faced by homeless individuals. Share any relevant experiences or volunteer work that highlights your compassion and ability to connect with people from diverse backgrounds.
✨Tip Number 3
Prepare to discuss crisis intervention strategies during your interview. Being able to articulate how you would handle difficult situations can set you apart as a candidate who is ready for the demands of the role.
✨Tip Number 4
Showcase your administrative skills by being organised and detail-oriented in your interactions. Bring examples of how you've successfully managed tasks in previous roles, as this will demonstrate your capability to handle the responsibilities of a Duty Practitioner.
We think you need these skills to ace Duty Practitioner - Males Homelessness Scheme
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Duty Practitioner position. Understand the responsibilities and requirements, especially the importance of providing support to individuals experiencing homelessness.
Tailor Your CV: Highlight relevant experience in your CV that aligns with the role. Focus on any previous work with vulnerable populations, customer service roles, or experience in a busy service environment. Make sure to showcase your communication and administrative skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your genuine understanding and compassion for people without homes. Share specific examples of how you've empowered others in the past and why you are passionate about supporting those in need.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application demonstrates attention to detail and professionalism, which is crucial for this role.
How to prepare for a job interview at IRIS Recruitment
✨Show Your Compassion
As a Duty Practitioner, empathy is key. Be prepared to share examples of how you've supported individuals in difficult situations, demonstrating your understanding and compassion for those experiencing homelessness.
✨Highlight Relevant Experience
Discuss any previous roles where you interacted with the public or provided support services. If you have experience with homelessness or complex needs, make sure to emphasise this during your interview.
✨Demonstrate Communication Skills
Effective communication is crucial in this role. Be ready to showcase your ability to convey information clearly and listen actively. You might even want to practice answering common interview questions with a friend.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving skills and crisis intervention abilities. Think about how you would handle various situations involving clients and be ready to discuss your thought process.
