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- Tasks: Support clients in budgeting and prepare them for debt advice sessions.
- Company: A caring organisation dedicated to helping people manage their finances.
- Benefits: 29 days leave, flexible working, life insurance, and a free gym.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Customer service experience and strong communication skills are essential.
- Other info: Full training provided with opportunities for career progression.
The predicted salary is between 22000 - 29000 £ per year.
Salary: £25,593.44 per annum (inclusive of shift allowance) + excellent benefits
Remote Birmingham (remote with some hybrid working)
Contract: Permanent, Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Are you passionate about helping people manage their finances and overcome debt challenges? Do you thrive in a supportive, client-focused environment? Join our team as a Debt Advice Support Officer and make a real difference in people’s lives.
About the Role
As a Debt Advice Support Officer, you’ll be the first point of contact for clients preparing for debt advice. You’ll guide them through budgeting, gather key information, and support our Money Advisers by ensuring clients are ready for their advice sessions. This is a role for resilient candidates who are consistent in approach and can demonstrate that they are able to deal with subjects that can be highly emotive and sensitive. With proven experience in a customer service role, you will possess accurate data entry skills and have the desire to learn and develop. We offer full training and there is the opportunity, with experience in this role, to progress your career further as a Money Adviser.
Your key responsibilities will include:
- Support clients in creating budgets and gathering financial information
- Maintain accurate records and appointment systems
- Communicate empathetically and clearly with clients and colleagues
- Ensure compliance with GDPR and internal quality standards
About You
Our ideal candidate will bring:
- Strong verbal and written communication skills
- Empathy and understanding of client needs
- Proficiency in Microsoft Office and remote working tools
- Attention to detail and good numerical skills
- Experience in a customer service role
Don’t worry if you don’t meet every requirement — if you’re excited about the role, we’d still love to hear from you. You may be the right person for this job, or for another opportunity with us.
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional Debt Advice Support Officer. The majority of our three-week training programme will be conducted at our offices in Birmingham (Five Ways) along with some remote training too. We believe in taking care of our people, and we offer a great range of benefits, including:
- 29 days annual leave plus bank holidays
- A contributory pension scheme
- Flexible hybrid working arrangement
- Generous life insurance
- Wellbeing days to support your mental health
- A healthcare cashback scheme
- Access to an Employee Assistance Programme
- Working outside the UK (up to 30 days in a 12-month period)
- Free on-site gym
- Enhanced maternity pay
- A birthday voucher to celebrate your special day
How to Apply
We’d love to learn more about you! Please send us your CV and a short cover letter (max 500 words) outlining how you meet the criteria in the job description and why you would be a great Debt Advice Support Officer. We value authentic applications, so please refrain from using AI-generated content. We’re interested in hearing your own words, experiences, and motivations, this helps us understand your genuine interest in the role and what makes you unique. If you need any adjustments to help you perform at your best during the recruitment process, please contact us and we’ll be happy to discuss them.
Important Information
We may close this advert and process early if we receive a high number of applications, so please apply as soon as possible. We will only use the data you supply to us for recruitment purposes, and it will be held for twelve months. For further details, please see our Privacy Notice for Job Applicants on our vacancies page.
Our Commitment to Inclusion
We take diversity seriously and are committed to creating a workplace that reflects the communities we serve. Our values: ‘We put people first, We support each other, We solve problems’ underpin our vision to be a place where everyone feels welcome, respected, and empowered to bring their authentic selves to work. We use a blind recruitment system to ensure fairness. Personal details such as name, address, gender, ethnicity, sexual orientation, or educational institution remain hidden until shortlisting is complete. We warmly welcome applications from all backgrounds.
Debt Advice Support Officer employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Debt Advice Support Officer
✨Tip Number 1
Get to know the company! Research their values and mission. When you understand what they stand for, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice your communication skills. As a Debt Advice Support Officer, you'll need to be empathetic and clear. Role-play with a friend or family member to get comfortable discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love hearing from passionate candidates who are excited about making a difference.
We think you need these skills to ace Debt Advice Support Officer
Some tips for your application 🫡
Be Yourself: When writing your cover letter, let your personality shine through! We want to hear your genuine experiences and motivations. Authenticity is key, so skip the AI-generated fluff and show us what makes you unique.
Tailor Your CV: Make sure your CV highlights relevant experience that aligns with the Debt Advice Support Officer role. Focus on customer service skills and any experience you have in financial support or advice. This will help us see how you fit into our team!
Keep It Concise: Your cover letter should be a maximum of 500 words, so get straight to the point! Clearly outline how you meet the job criteria and why you’re excited about the role. We appreciate clarity and brevity!
Apply Early: Don’t wait until the last minute to submit your application! We might close the advert early if we receive a lot of applications. Get your CV and cover letter in as soon as you can to ensure you don’t miss out!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Before the interview, make sure you understand the role of a Debt Advice Support Officer. Familiarise yourself with budgeting techniques and common debt issues. This will help you answer questions confidently and show your genuine interest in helping clients.
✨Show Empathy
Since this role involves dealing with sensitive topics, practice how to communicate empathetically. Think of examples from your past experiences where you've helped someone in a tough situation. This will demonstrate your ability to connect with clients on a personal level.
✨Be Detail-Oriented
Highlight your attention to detail during the interview. You might be asked about your data entry skills or how you maintain accurate records. Prepare specific examples that showcase your organisational skills and how you ensure compliance with standards.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or how the team supports each other. This shows your enthusiasm for the role and helps you gauge if the company culture aligns with your values.
