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- Tasks: Help customers succeed with our payroll software and build strong relationships.
- Company: Join a transformative company in the HCM space with a supportive culture.
- Benefits: Competitive salary, benefits, and performance-related incentives await you.
- Why this job: Make a real impact by guiding clients to achieve their goals and success.
- Qualifications: Strong communication skills and experience in customer success or account management.
- Other info: Great career development opportunities in a passionate team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
Manchester, UK
Competitive + Commission
Permanent full time
Are you passionate about building strong relationships and helping customers get the very best out of the solutions they use? Do you thrive on guiding clients through their journey and ensuring they achieve long-term success? If so, we’d love to hear from you!
About the role:
As a Customer Success Executive, you’ll be a trusted advisor for our key customers, typically managing core (mid-market) accounts or specializing in flagship products. Your mission is to help clients get maximum value from our market-leading software in HCM, supporting them at every step of the customer journey.
From onboarding and product training to adoption, retention, and beyond—you’ll be the bridge between our solutions and our customers’ success. You’ll collaborate closely with colleagues in Customer Success, Sales, Operations, and across the business, ensuring that our customers not only achieve their goals but also become enthusiastic advocates for our brand.
What you’ll be doing:
- Managing a portfolio of customers and acting as their primary point of contact
- Building trusted advisor relationships and guiding customers to achieve their goals
- Leading the onboarding process and ensuring customers achieve value quickly
- Driving adoption, satisfaction, renewals, and expansion opportunities
- Conducting regular check-ins, business reviews, and on/off-site meetings
- Acting as the “voice of the customer” internally to shape product and service improvements
- Maintaining a deep understanding of our products and advising on best practices
- Creating customer success plans, tracking customer health, and proactively addressing risks
- Partnering with teams across the business to deliver seamless customer experiences
What we’re looking for:
- Strong relationship-building and communication skills
- Proven experience in customer success, account management, or a client-facing role
- Experience dealing with payroll or payroll software
- Ability to manage multiple customers and projects at once
- A proactive problem-solver with a customer-first mindset
- Comfortable engaging with senior stakeholders and driving value conversations
Why join us?
- Be part of a company that’s transforming the HCM space with innovative solutions
- Work with passionate teams and supportive leadership
- Opportunities to develop your career within a growing Customer Success function
- Competitive salary, benefits, and performance-related incentives
Customer Success Executive (Payroll Software) employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive (Payroll Software)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Customer Success Executive role.
✨Tip Number 2
Show off your skills! When you get the chance to chat with potential employers, highlight your experience in customer success and payroll software. Share specific examples of how you've helped clients achieve their goals—this will make you stand out!
✨Tip Number 3
Prepare for interviews by researching the company and its products. Understand their customer journey and think about how you can add value as a Customer Success Executive. This will show you're genuinely interested and ready to hit the ground running.
✨Tip Number 4
Don’t forget to apply through our website! We love seeing applications from passionate candidates who want to help customers succeed. Plus, it’s a great way to ensure your application gets noticed by the right people.
We think you need these skills to ace Customer Success Executive (Payroll Software)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience with payroll software and how you've built strong relationships in previous roles. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since this role is all about building relationships, let your communication skills shine through in your application. Use clear and engaging language to demonstrate your ability to connect with customers and colleagues alike. Remember, we’re looking for someone who can be a trusted advisor!
Highlight Relevant Experience: Don’t forget to mention any previous experience in customer success or account management. If you've worked with payroll software before, make that a focal point! We love seeing how your background aligns with what we do at StudySmarter.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our awesome team!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Product Inside Out
Before the interview, make sure you have a solid understanding of the payroll software and its features. Familiarise yourself with common customer pain points and how the software addresses them. This will help you demonstrate your expertise and show that you're ready to be a trusted advisor.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you've successfully built relationships with clients. Highlight how you guided them through challenges and helped them achieve their goals. This will illustrate your ability to connect with customers and drive their success.
✨Be Ready for Scenario Questions
Expect questions that ask how you would handle specific customer situations. Think about scenarios involving onboarding, addressing customer concerns, or driving product adoption. Practising your responses will help you feel more confident and articulate during the interview.
✨Demonstrate a Customer-First Mindset
During the interview, emphasise your proactive approach to problem-solving and your commitment to putting customers first. Share stories that highlight your dedication to ensuring customer satisfaction and how you’ve gone above and beyond to support clients in the past.
