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For Companies At a Glance
- Tasks: Assist customers with our IRIS Accountancy Suite and provide top-notch support.
- Company: Join IRIS Software Group, a leader in accountancy software for firms across the UK.
- Benefits: Enjoy competitive pay, bonuses, and great benefits in a full-time role.
- Why this job: Be part of a supportive team that values your input and helps you grow.
- Qualifications: No prior experience needed; just a passion for helping others and learning.
- Other info: This is a permanent position based in Slough, UK.
The predicted salary is between 28800 - 43200 £ per year.
Accountancy Software Support (Entry Level)
Slough/Heathrow Approach, UK (On-site)
Competitive + Bonus
Permanent full time
Werelooking fora dedicatedAccountancy Software Support/Customer Services Associateto join our first-line support team working with our Accountancy Software. This entry-level position is perfect for someone who enjoys talking to customers, working through problems, and growing their skills in a supportive, collaborative environment.
Youllbe the first point of contact for customers needing help with our products.Youllanswer general queries, completeinitialinvestigations, and either resolve the issue or pass it to the next support tier when needed.Youllalso work closely with internal teams and third-party partners to ensure customers receive a fast,accurate, and friendly service.
Key Responsibilities
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Respond to incoming customer cases and provide support across our Accountancy product range
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Create, update, and assign tickets in the CRM system, ensuring all details are captured
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Use available tools and resources to resolve queries at first contact wherever possible
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Escalate complex issues to the 2nd Line Support team when needed
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Meet individual and team targets, including Net Promoter Score and quality measures
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Prioritise workload effectively and take ownership of meeting customer SLAs
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Contribute to user acceptance testing whenrequired
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Suggest improvements and content for the customer knowledge base
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Take initiative in developing your Accountancy product knowledge and technical skills
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Complete all mandatory training, including current data protection modules
Experience:
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AAT Level 2 (or study in Accountancy, HCM, or related fields)
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A-Level or equivalent in a relevant subject (desirable)
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Customer-facing telephone experience (1 year+ preferred)
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Experience in HR, Payroll, or Accountancy environments (advantageous)
Who This Role Is Perfect For
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School leavers, recent graduates, or early-career professionals
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People who enjoy helping customers and solving problems
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Individuals who want to start a career in the tech or SaaS industry
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Fast learners who are ready to develop new skills and progress through our competency framework
Why Join IRIS?
Youlljoin a friendly, supportive teamthatspassionate about delivering great service. We offer clear development pathways, regular training, and opportunities to expand your skills across customer support, product knowledge, and technical troubleshooting.
This isa great placeto builda strong foundationfor a long-term career in technology.
Please note we may close the vacancyearly due to high volume of applications
Customer Services Associate employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Familiarise yourself with the IRIS Accountancy Suite. Understanding the software and its features will not only boost your confidence during interviews but also show your genuine interest in the role.
✨Tip Number 2
Practice your communication skills. As a Customer Services Associate, you'll need to convey information clearly and effectively, so consider role-playing common customer scenarios with a friend or family member.
✨Tip Number 3
Research common customer service challenges in the accountancy sector. Being able to discuss these issues and how you would handle them can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of IRIS Software Group. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the interview process.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and skills required for the Customer Services Associate position. Tailor your application to highlight relevant experiences that align with these requirements.
Craft a Compelling CV: Ensure your CV is clear, concise, and tailored to the role. Emphasise any previous customer service experience, software knowledge, or problem-solving skills that would make you a great fit for the team at IRIS Software Group.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific reasons why you want to work at IRIS Software Group and how your skills can contribute to their Accountancy Support team.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at IRIS Recruitment
✨Know the Product
Familiarise yourself with the IRIS Accountancy Suite and its features. Understanding the software will help you answer questions confidently and demonstrate your enthusiasm for the role.
✨Showcase Your Communication Skills
As a Customer Services Associate, clear communication is key. Practice explaining complex concepts in simple terms, as you'll need to assist customers who may not be tech-savvy.
✨Prepare for Scenario Questions
Expect to be asked how you would handle specific customer service scenarios. Think of examples from your past experiences where you successfully resolved issues or provided excellent support.
✨Demonstrate a Customer-Centric Attitude
Emphasise your passion for helping others. Share stories that highlight your commitment to customer satisfaction and how you go the extra mile to ensure a positive experience.