At a Glance
- Tasks: Deliver exceptional customer service and support residents in accessing our services.
- Company: A leading social housing provider focused on community well-being.
- Benefits: Competitive salary, flexible hours, no weekends, and great work-life balance.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Be the first point of contact and make a real difference in people's lives.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 23837 - 23837 £ per year.
As a social housing provider, our customers are central to everything that we do! Our Customer Advisors balance the needs of both the customer and the business in order to deliver the very best customer experience. You will be the first point of contact and integral to the smooth interaction between our range of services and customers. Most importantly, you will often be the first impression of our business to the customer!
Job requirements:
- Advise customers and manage their expectations across a range of services.
- You’ll do this over the phone, online and in-person from our community hubs across Stoke-on-Trent.
- Exceed customer expectations with every interaction.
- Efficiently and effectively manage customer contact, recording all customer interactions on our customer relationship management (CRM) system.
- You’ll ensure the system is up to date and fully representative of our customers’ experience.
- Report and schedule repairs on behalf of residents and provide further support and guidance throughout the process if needed.
What we’re looking for:
- An understanding of great customer service.
- An effective communicator who is empathetic and customer-focused.
- An agile and flexible worker who is able to support all customer hubs across Honeycomb Group when required.
- Someone who can work under pressure, prioritising work within changing priorities and time constraints.
- Good ICT skills.
Help us to make sure everyone in our region has access to a happy home. APPLY NOW!
We’ll be interviewing as we go so might close the application process early if we find the right person.
Customer Service Advisor employer: Iris Recruitment
As a leading social housing provider in Stoke-on-Trent, we pride ourselves on fostering a supportive and inclusive work culture where our Customer Service Advisors play a vital role in enhancing the lives of our residents. With competitive salaries, flexible working hours, and a strong emphasis on employee development, we offer a rewarding environment that prioritises both personal and professional growth. Join us to make a meaningful impact in the community while enjoying great benefits and a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Make sure you know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for customers, it's crucial to come across as friendly and approachable. Role-play with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Be ready to showcase your problem-solving skills! Think of examples from your past experiences where you've exceeded customer expectations or handled difficult situations. This will demonstrate your ability to manage customer interactions effectively.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re interviewing as we go, so the sooner you apply, the better your chances of landing that Customer Service Advisor role!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your understanding of great customer service in your application. We want to see how you can exceed customer expectations and create a positive experience for them!
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate effective communication, so make sure your skills shine through without any fluff!
Tailor Your Application:Don’t just send a generic application! Tailor it to our job description by mentioning specific experiences that relate to advising customers and managing their expectations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates!
How to prepare for a job interview at Iris Recruitment
✨Know Your Customer Service Basics
Before the interview, brush up on the key principles of great customer service. Understand what it means to exceed customer expectations and how to effectively manage customer interactions. This will help you demonstrate your knowledge and passion for the role.
✨Practice Your Communication Skills
As a Customer Service Advisor, communication is key. Practice answering common interview questions clearly and confidently. You might even want to role-play with a friend to get comfortable with articulating your thoughts and showing empathy in your responses.
✨Familiarise Yourself with the Company
Research the company and its services. Knowing their mission and values will allow you to align your answers with what they stand for. Plus, it shows that you’re genuinely interested in being part of their team!
✨Prepare for Scenario Questions
Expect scenario-based questions where you’ll need to demonstrate how you would handle specific customer situations. Think of examples from your past experiences where you successfully resolved issues or exceeded customer expectations, and be ready to share those stories.
