At a Glance
- Tasks: Provide excellent customer care and resolve issues for our community.
- Company: Join a mission-driven organisation focused on changing lives.
- Benefits: 28 days annual leave, pension contributions, and development opportunities.
- Other info: Flexible working environment with a focus on teamwork and collaboration.
- Why this job: Make a real difference in people's lives while gaining valuable experience.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 30000 - 30780 £ per year.
Watford 37 hours per week (requests for part-time work considered)
Introduction to the role
Do you want to make a difference? Our client works with their customers and communities to change lives, and they are looking for a highly motivated individual to join their Operations directorate as a Customer Resolutions Officer. As part of their Customer experience team, you will be responsible for providing excellent customer care by being an ambassador for the customer and championing this across other teams. The successful candidate will take personal responsibility to ensure delivery of a high standard of customer service that is responsive to customer needs, meets the Organisation's service standards and proactively keeps customers and stakeholders informed of progress. You will work effectively and proactively with colleagues to achieve the best service possible for their customer in their homes.
What’s the role?
You will be customer-focused, with the ability to interact empathetically with a wide variety of people. You will have an excellent grasp of complaint handling and an understanding of social housing. You will have a background in customer service, and knowledge of the housing or construction sectors would be a distinct advantage.
Key Accountabilities:
- Have proactive communication with their customers across a range of outlets; telephone, text, email and letter
- Ensure the logging and monitoring of feedback on the housing management system, ensuring requests and complaints are dealt with promptly and appropriately
- Visit customers in their home to deal with complaints/requests
- Collate and report on customer satisfaction across all services
- Work collaboratively with all stakeholders across the business
What are they looking for?
Essential:
- Full drivers licence and access to a car
- Satisfactory DBS check
- Ability to use IT systems, particularly Word and Excel to accurately input, record and extract data
- Excellent communication and interpersonal skills with a strong customer focus
- Ability to work as part of a team with a positive and proactive attitude to change
- Experience in a customer service environment dealing with complaints
- Planned/responsive repairs knowledge/experience
What can they offer you?
- 28 days annual leave (pro rata)
- Employer pension contribution of up to 11%
- Development opportunities
- Comprehensive employee rewards scheme
How they work
They embrace agile working blending time in their communities, shared spaces, and remote working. With digital technology at the heart of their approach, they empower teams and individuals to work flexibly.
How to apply
If this sounds like your next role, click apply now, tell them why you’ve got what it takes, and attach a copy of your current CV.
Closing date: 5th August 2026
Interviews: To be confirmed (Please note they reserve the right to close the vacancy early if they receive a large response.)
Customer Resolutions Officer (6 Month Fixed Term Contract) employer: Iris Recruitment
Friends of the Elderly is an exceptional employer, offering a supportive and inclusive work environment where employees can truly make a difference in the lives of older people. Located in the vibrant community of Calcot, our care home provides not only competitive pay and generous benefits but also ample opportunities for personal and professional growth, ensuring that every team member feels valued and empowered. Join us to be part of a dedicated team that prioritises compassion and quality care, while enjoying a range of perks including wellbeing support, learning opportunities, and a strong sense of community.
