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For Companies At a Glance
- Tasks: Lead and grow a high-performing team to deliver impactful customer implementations.
- Company: Join a forward-thinking company at the forefront of AI-driven transformation.
- Benefits: High growth environment with ownership, competitive salary, and collaborative culture.
- Other info: Opportunity to drive innovation and transformation in a dynamic setting.
- Why this job: Make a real impact by building a global function from the ground up.
- Qualifications: 8+ years in Professional Services with leadership experience in SaaS or technology.
The predicted salary is between 90000 - 120000 £ per year.
About the Role
We are looking for a strategic and hands-on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you will own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You will lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You Will Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We Are Looking For
- 8+ years experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
- Opportunity to build and scale a global function from the ground up
- High growth environment with real impact and ownership
- Work at the forefront of AI driven transformation in Professional Services
- Collaborative, ambitious, and forward-thinking culture
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Locations
Director, Professional Services (Education) in Cheshire, Warrington employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Professional Services (Education) in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and engage on platforms like LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your experience. This will help you showcase why you're the perfect fit for the role.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience and how it relates to the job. Highlight your leadership skills and any successful projects you've led, especially in SaaS or technology.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Director, Professional Services (Education) in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Professional Services and any leadership roles you've had. We want to see how your background aligns with our mission at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about education and how you can drive transformation through AI and automation. Keep it engaging and personal, so we get a sense of who you are.
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to deliver complex implementations and manage P&L. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Don’t wait too long, as we might close the vacancy early!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Professional Services, especially within the SaaS and technology sectors. Brush up on your knowledge about implementation methodologies and be ready to discuss how you've successfully managed P&L in previous roles.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience, particularly in high-growth environments. Think about times when you’ve built or scaled teams and how you’ve driven performance through innovation and transformation.
✨Build Relationships
Demonstrate your ability to build strong relationships with stakeholders. Be ready to share stories about how you’ve acted as a trusted advisor to senior customer stakeholders and how you’ve partnered with other departments to enhance the customer experience.
✨Data-Driven Decision Making
Since this role requires an analytical mindset, come prepared with examples of how you’ve used data to drive decisions and improve performance. Discuss any tools or frameworks you’ve implemented that have led to successful outcomes in previous projects.