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For Companies At a Glance
- Tasks: Lead a dynamic team to transform customer onboarding and implementation processes.
- Company: Join a forward-thinking company at the forefront of AI in education services.
- Benefits: Competitive salary, leadership opportunities, and a chance to drive innovation.
- Other info: Be part of a transformative journey in education technology.
- Why this job: Make a real impact in the EdTech space while leading a high-performing team.
- Qualifications: 8+ years in Professional Services with a strong SaaS background.
The predicted salary is between 80000 - 100000 £ per year.
About the Role
We are looking for a strategic and hands-on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you will own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You will lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
Requirements:
- 8+ years experience in Professional Services, implementation, or consulting within SaaS or technology
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
- Work at the forefront of AI driven transformation in Professional Services
Therefore we recommend you apply as soon as possible.
Locations
Director - Education Services in Cheshire, Warrington employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director - Education Services in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections in the education and tech sectors. Attend industry events or webinars where you can meet potential employers or colleagues. Remember, it’s all about who you know!
✨Tip Number 2
Showcase your expertise! Create a personal website or LinkedIn profile that highlights your achievements in Professional Services and SaaS implementations. Share insights or articles related to AI and automation in education to position yourself as a thought leader.
✨Tip Number 3
Prepare for interviews by practising common questions related to leadership and transformation in Professional Services. Use the STAR method to structure your answers, focusing on specific examples from your experience that demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! We’re always on the lookout for talented individuals who can drive innovation in our Professional Services team. Your next big opportunity could be just a click away!
We think you need these skills to ace Director - Education Services in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Director - Education Services. Highlight your experience in Professional Services and any relevant achievements that showcase your ability to lead teams and manage P&L effectively.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about education services and how your background aligns with our mission at StudySmarter. Be sure to mention any innovative approaches you've taken in previous roles.
Showcase Your Leadership Skills: In your application, emphasise your leadership experience. We want to see how you've built and scaled teams in the past, especially in high-impact roles. Share specific examples of how you've driven transformation and innovation.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates directly from us. Plus, it shows you're keen on joining the StudySmarter team!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of the role. Brush up on your knowledge of Professional Services, SaaS implementations, and the latest trends in AI and automation. This will not only show your expertise but also demonstrate your genuine interest in the position.
✨Showcase Your Leadership Skills
As a Director, you'll need to lead a team effectively. Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlight your experience in driving transformation and innovation, as this is key for the role.
✨Understand the Customer Journey
Since you'll be owning the full customer journey, it’s crucial to articulate how you’ve ensured customers realise value quickly in previous roles. Be ready to discuss specific strategies you’ve implemented to enhance customer experience and satisfaction.
✨Prepare for Stakeholder Management Questions
Expect questions about how you manage relationships with various stakeholders. Think of examples where you’ve successfully navigated complex dynamics, especially in a SaaS or EdTech context. This will showcase your exceptional stakeholder management skills and executive presence.