At a Glance
- Tasks: Support key customers in maximising value from our HCM software solutions.
- Company: Join IRIS Software Group, a leader in innovative software solutions.
- Benefits: Competitive salary plus commission, hybrid work model, and career growth opportunities.
- Other info: Collaborative environment with a focus on exceptional customer experiences.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio. As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.
Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.
Key Responsibilities- Manage a portfolio of VIP customers, overseeing all products and solutions across each customer's IRIS HCM software portfolio, typically supporting customers with annual spend in excess of £50,000.
- Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes.
- Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations.
- Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value.
- Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs.
- Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices.
- Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk.
- Deliver Quarterly Business Reviews (QBRs) in collaboration with stakeholders.
Locations
Customer Success Manager in Cheshire, Warrington employer: Iris Recruitment
IRIS Software Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a hybrid working model in vibrant locations like Manchester and Slough, employees enjoy a competitive salary, commission opportunities, and the chance to make a meaningful impact on customer success while working with cutting-edge HCM software solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Cheshire, Warrington
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive product adoption and customer satisfaction with confidence!
✨Tip Number 3
Showcase your success stories! Be ready to share examples of how you've built strong relationships with customers and helped them achieve their goals. We love hearing about real-life experiences that demonstrate your skills.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always looking for passionate individuals to join our team and make a difference.
We think you need these skills to ace Customer Success Manager in Cheshire, Warrington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with customer relationships and any relevant software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use metrics and examples to demonstrate how you've helped previous customers succeed. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Let’s get started!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of IRIS's HCM software portfolio. Familiarise yourself with the key features and benefits, as well as any recent updates or changes. This will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Build Rapport
As a Customer Success Manager, building strong relationships is crucial. During the interview, focus on connecting with your interviewers. Share relevant experiences where you've successfully managed customer relationships and highlight your ability to act as a trusted advisor.
✨Showcase Problem-Solving Skills
Be prepared to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers, showcasing your strategic thinking and ability to manage escalations effectively.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's customer success strategies and goals. This not only shows your interest in the role but also gives you valuable insights into how you can contribute to their success. Think about what you want to know regarding their approach to customer retention and product adoption.
