Customer Renewals Associate in Cheshire, Warrington

Customer Renewals Associate in Cheshire, Warrington

Warrington +1 Full-Time 25000 - 32000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Engage with customers, solve problems, and drive renewals through calls and emails.
  • Company: Join a vibrant team at IRIS Software, where your voice matters.
  • Benefits: Competitive salary, bonuses, coaching, and a fun team culture.
  • Other info: Enjoy clear progression paths into Sales or Customer Success roles.
  • Why this job: Make an impact quickly while developing your sales skills in a supportive environment.
  • Qualifications: No experience needed; just bring your positive attitude and communication skills.

The predicted salary is between 25000 - 32000 £ per year.

No experience needed. If you're outgoing, curious, and love talking to people, we'll teach you the rest.

Why join?

  • Talk to customers, solve problems, and make an impact fast
  • Clear progression into Sales (AE) or Customer Success/Renewals
  • Coaching, playbooks, and live practice - learn by doing
  • Friendly, high-energy team that celebrates wins

What you'll do:

  • Start conversations via phone/email/LinkedIn
  • Keep tidy notes & next steps in CRM (we'll train you)
  • Hit simple weekly goals (conversations, meetings booked, renewals progressed)
  • Choose your path (we'll guide you):
  • Sales Development (SDR) - Find & qualify prospects, book meetings for Account Executives
  • Personalise outreach and follow a proven cadence
  • Learn discovery questions that uncover real pains
  • Customer Renewals - Reach out ahead of renewal dates, confirm details & timelines
  • Prepare simple quotes and track status in the CRM
  • Escalate questions, spot easy upsell cues, and keep customers happy
  • You’ll thrive if you are:

    • People-first, positive, and resilient (you bounce back quickly)
    • Clear communicator who likes structure and checklists
    • Coachable - you like feedback and use it
    • Organised - you own your day and your results

    Training you’ll get:

    • Product & industry basics (plain English, no jargon)
    • Outreach & renewals playbooks (calls, emails, talk tracks)
    • Tools: CRM (e.g., Salesforce), email/Excel, and scheduling tools

    Perks:

    • Competitive base + bonus/commission
    • Progression pathways and regular coaching
    • Supportive culture, team socials, and recognition for effort & impact

    Locations

    Warrington Cheshire

    Customer Renewals Associate in Cheshire, Warrington employer: Iris Recruitment

    IRIS Software is an exceptional employer for those looking to kickstart their career in sales and customer renewals. With a supportive and high-energy team culture, employees benefit from comprehensive training, clear progression pathways into Sales or Customer Success, and regular coaching to enhance their skills. Located in a vibrant environment, the company celebrates achievements and fosters a people-first approach, making it an ideal place for individuals eager to make a meaningful impact while growing professionally.
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    Contact Detail:

    Iris Recruitment Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Customer Renewals Associate in Cheshire, Warrington

    ✨Tip Number 1

    Get to know the company inside out! Research IRIS Software, their values, and what they stand for. This will help you connect with the team during your conversations and show that you're genuinely interested in being part of their friendly, high-energy culture.

    ✨Tip Number 2

    Practice makes perfect! Before reaching out to potential employers, role-play common scenarios with a friend or family member. This will help you feel more confident when starting conversations via phone or email, and you'll be ready to tackle any questions that come your way.

    ✨Tip Number 3

    Don't underestimate the power of networking! Use LinkedIn to connect with current employees at IRIS Software. Engage with their posts and ask insightful questions. This can give you an edge and might even lead to a referral, which is always a bonus!

    ✨Tip Number 4

    Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the team. Remember, we’re looking for people who are positive, resilient, and ready to make an impact!

    We think you need these skills to ace Customer Renewals Associate in Cheshire, Warrington

    Communication Skills
    Customer Service Skills
    Problem-Solving Skills
    Organisational Skills
    Resilience
    Coaching Ability
    CRM Proficiency (e.g., Salesforce)
    Sales Development Skills
    Attention to Detail
    Time Management
    Adaptability
    Teamwork
    Positive Attitude
    Curiosity

    Some tips for your application 🫡

    Be Yourself: When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your outgoing nature fits with our team.

    Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Customer Renewals Associate role. Mention any relevant experiences, even if they’re not directly related, to show us your curiosity and problem-solving abilities.

    Keep It Clear and Concise: We appreciate clarity! Use straightforward language and keep your application tidy. A well-structured application makes it easier for us to see your potential and how you can contribute to our friendly, high-energy team.

    Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!

    How to prepare for a job interview at Iris Recruitment

    ✨Know Your Stuff

    Before the interview, make sure you understand the basics of customer renewals and sales. Familiarise yourself with common terms and processes, even if you don’t have direct experience. This will show your enthusiasm and readiness to learn.

    ✨Show Off Your People Skills

    Since this role is all about talking to customers, be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with others, whether in a job, school, or social setting. Be friendly and approachable!

    ✨Be Ready to Learn

    The company values coachability, so come prepared to discuss how you handle feedback. Share instances where you've adapted based on advice or learned something new quickly. This shows you're open to growth and development.

    ✨Ask Smart Questions

    Prepare a few thoughtful questions about the role and the team culture. This not only shows your interest but also helps you gauge if the company is the right fit for you. Think about what you want to know regarding progression pathways or team dynamics.

    Customer Renewals Associate in Cheshire, Warrington
    Iris Recruitment
    Location: Warrington

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