Business Support Officer

Barnsley Full-Time No home office possible

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Job Description

Our client has an exciting opportunity to join our friendly and forward-looking Employer Services Team in this well-respected, award-winning organisation managing a £10 billion pension fund.

Who we are:

Our client are both a local authority and a pension fund and we’re unique within the Local Government Pension Scheme as the only democratically accountable single purpose pension organisation in the UK. As a local government body, they have a public sector ethos and place a great deal of importance on their organisational Values and Behaviours – which are all about being honest and accountable, professional, progressive, and empowering.

They have a culture that encourages work-life balance, and we offer flexible working hours. Our client's newly refurbished Barnsley office provides a state-of-the-art working environment with free on-site parking and located within 10 minutes’ walk of both the train and bus stations, it makes us easily accessible.

Take a look at our LinkedIn page to find out more about us and see what we’ve been up to recently!

What you’ll be doing:

You’ll support the senior members of the Employer Services Team to deliver a high quality, efficient and effective customer focused service to the employers in the fund. You’ll be responsible for co-ordinating the accounting exercises during the year and will act as liaison between the fund actuary and scheme employers (and their auditors) to ensure that employers have the necessary pension disclosures to prepare their accounts.

As Business Support Officer, you’ll support the Employer Services team by handling first point enquiries when required, this will include the handling of enquiries in relation to staff and employer training and support. You may also carry out some routine individual and bulk processing work to assist the Engagement Officers, such as discretionary policy reviews, non-compliance reporting, stage 2 appeal collation and AVC checking.

Please refer to the job description upon applying.

What you’ll be able to offer:

Drawing on your previous experience of working in a busy office environment, you’ll be an experienced administrator with a passion for delivering first class customer service with strong attention to detail and the ability to prioritise and organise your own workload.

You’ll hold a Level 3 qualification or equivalent with strong knowledge of relevant systems, equipment, processes and procedures. Competent in a range of IT tools, you’ll be a strong communicator (both written and oral) with the ability to build sound relationships with staff and customers.

What's in it for you:

We have a generous annual leave policy that offers between 28 days and 36 days annual leave depending on length of service, plus all statutory bank holidays and you can accrue and take up to 13 extra days leave per year by utilising Flexitime.
We have several work-life balance policies including a Flexible Working Hours policy (Flexitime) which allows you to work your contracted hours to suit both you and the team that you are working in,
You’ll automatically be enrolled into the LGPS (Local Government Pension Scheme) which provides a salary-related pension, to which the employer contributes.
We offer a range of wellbeing initiatives including regular webinars on health & wellbeing, fresh fruit, tea, coffee, and employer provided flu vaccination vouchers each year. We also organise regular social and charity events.
We also offer a 24/7 confidential helpline, access to workplace counselling and Occupational Health.
Access to a range of benefits and discounts through the Wider Wallet scheme.
Centrally located modern office for public transport links and staff on-site parking available.