At a Glance
- Tasks: Manage service charges and ensure clear communication with customers across our housing portfolio.
- Company: Join Amplius, a forward-thinking company dedicated to transparency and customer satisfaction.
- Benefits: Enjoy a competitive salary, hybrid work options, and opportunities for professional growth.
- Other info: Collaborative environment with a focus on continuous improvement and ethical standards.
- Why this job: Make a real difference in people's lives by ensuring they receive value for their money.
- Qualifications: AAT qualification and strong knowledge of service charge processes required.
The predicted salary is between 35224 - 35224 € per year.
Are you experienced in service charges, finance, and customer communication? At Amplius, we’re looking for a Service Charge Officer to help deliver accurate and transparent service charges across our housing portfolio. You’ll work closely with teams across Finance, Housing, Property and Homeownership, ensuring customers receive clear information, excellent service, and value for money, while supporting compliance and continuous improvement.
Your week: 36.25 hours Monday to Friday 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Peterborough, Boston, Rushden or Milton Keynes office.
Responsibilities- Produce and issue annual rent and service charge review notifications, ensuring information is clear, accurate, and accessible for customers.
- Set and monitor service charges across all tenures, working collaboratively with Housing, Property, Assets, Homeownership and Specialist Services teams.
- Prepare and distribute leasehold for the elderly, variable, homeownership, and right to buy accounts in line with tenancy agreements and leases.
- Respond to customer queries relating to service charge budgets and accounts, providing accurate information and maintaining high levels of customer satisfaction.
- Support local authority Housing Benefit reviews by generating and supplying relevant financial information.
- Administer service charge invoices, including raising orders for management company invoices and maintaining accurate financial records.
- Support compliance with legislation, internal controls, policies, reconciliations, and continuous improvement across service charge systems and processes.
- AAT qualification.
- Strong knowledge of service charge processes, legislation, and rent and service charge management.
- Experience of service charge budget setting and accounts production.
- Excellent communication and stakeholder engagement skills, with the ability to explain financial information clearly to customers and colleagues.
- Experience of working collaboratively with operational teams and building effective working relationships.
- Strong problem-solving skills, financial awareness, and attention to detail.
- Proficiency in Excel and service charge systems.
- A professional, resilient, and proactive approach, with high ethical standards and a focus on continuous improvement.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Service Charge Officer in Boston employer: Iris Recruitment
At Amplius, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values transparency and customer satisfaction. With a focus on employee growth, we provide opportunities for professional development and continuous improvement, all while enjoying the flexibility of a hybrid working model across our vibrant locations in Peterborough, Boston, Rushden, or Milton Keynes. Join us to make a meaningful impact in the community while enjoying competitive benefits and a commitment to ethical standards.
StudySmarter Expert Advice🤫
We think this is how you could land Service Charge Officer in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the housing and finance sectors, especially those who work at Amplius. A friendly chat can open doors and give you insights that might just help you land that Service Charge Officer role.
✨Tip Number 2
Prepare for interviews by brushing up on your service charge knowledge. Be ready to discuss how you would handle customer queries and collaborate with different teams. Show us you know your stuff and can communicate it clearly!
✨Tip Number 3
Don’t forget to showcase your problem-solving skills! Think of examples from your past experiences where you tackled challenges in service charge management or customer communication. We love hearing about real-life scenarios!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, you’ll find all the info you need about the role and our company culture. Let’s get you started on this exciting journey!
We think you need these skills to ace Service Charge Officer in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in service charges and finance. We want to see how your skills match the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Charge Officer role. Be sure to mention your communication skills and how you can contribute to our team at Amplius.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles. We love candidates who can think on their feet and come up with effective solutions, especially when it comes to customer queries!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen and ready to join our team!
How to prepare for a job interview at Iris Recruitment
✨Know Your Numbers
As a Service Charge Officer, you'll be dealing with finance and service charges daily. Brush up on your knowledge of service charge processes and legislation before the interview. Be ready to discuss how you've managed budgets or handled financial records in previous roles.
✨Communicate Clearly
Excellent communication is key for this role. Prepare to demonstrate your ability to explain complex financial information in simple terms. Think of examples where you've successfully communicated with customers or colleagues to resolve queries or issues.
✨Show Your Collaborative Spirit
This position requires working closely with various teams. Be prepared to share experiences where you've collaborated effectively with others, especially in finance or housing contexts. Highlight your ability to build relationships and work towards common goals.
✨Be Proactive and Ethical
The job calls for a professional and proactive approach. Think about times when you've taken the initiative to improve processes or solve problems. Also, be ready to discuss how you maintain high ethical standards in your work, especially when handling sensitive financial information.
