At a Glance
- Tasks: Coordinate aftercare for new homes, managing defects and ensuring customer satisfaction.
- Company: Join Amplius, a leader in housing and construction with a focus on quality.
- Benefits: Enjoy a competitive salary, hybrid work options, and a supportive team environment.
- Other info: Great opportunity for career growth in a dynamic and fast-paced environment.
- Why this job: Make a real difference in people's lives by enhancing their home experience.
- Qualifications: Experience in housing or customer service, with strong organisational skills.
The predicted salary is between 32369 - 32369 € per year.
As a New Build Aftercare Coordinator at Amplius, you’ll support the delivery of around 1,000 new homes each year, managing defects during the liability period and working closely with customers, contractors, developers and internal teams to ensure a positive aftercare experience.
Your week: 36.25 hours, Monday to Friday, 9am to 5.15pm
Location: Hybrid with a weekly presence in either our Milton Keynes, Peterborough or Boston office
Snapshot of your role:- Act as the first point of contact for all defect-related enquiries during the liability period, aiming to resolve issues at first contact where possible.
- Triage, assess and categorise reported defects using NHBC or equivalent standards, working with inspectors to confirm validity.
- Record and manage all customer interactions accurately using Dynamics CRM, ensuring full compliance with data protection requirements.
- Provide clear and responsive communication across phone, email, live chat and in-person channels.
- Coordinate with contractors and internal teams to progress repairs through to timely completion and customer sign-off.
- Support reporting activity including developer performance updates, defect trends, satisfaction surveys and complaints resolution.
- Prepare Home User Packs, support site handovers and contribute to warranty processes, KPIs and ongoing service improvements.
- Experience in housing, construction, aftercare or defect management (e.g. NHBC processes).
- Strong customer service background in a high-volume, fast-paced environment.
- Experience using CRM systems (ideally Microsoft Dynamics) for logging and tracking cases.
- Ability to coordinate multiple stakeholders such as contractors, developers and internal teams.
- Strong organisation skills with the ability to manage priorities and meet SLA targets.
- DBS clearance is required for this role.
Important - We do not provide visa sponsorship; you must be eligible to work in the UK. You must reside in the UK for the duration of your employment and provide Right to Work evidence.
Closing: 31 May Interviews in Peterborough: 8 June We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
New Build Aftercare Coordinator in Boston employer: Iris Recruitment
Amplius is an exceptional employer, offering a supportive work culture that prioritises employee growth and development. With a hybrid working model based in Milton Keynes, Peterborough, or Boston, employees enjoy flexibility while contributing to the delivery of around 1,000 new homes annually. The company fosters a collaborative environment where your contributions directly impact customer satisfaction and service improvements, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land New Build Aftercare Coordinator in Boston
✨Tip Number 1
Network like a pro! Reach out to people in the housing and construction sectors, especially those who work with aftercare or defect management. A friendly chat can lead to insider info about job openings that aren't even advertised yet.
✨Tip Number 2
Prepare for your interviews by brushing up on NHBC processes and customer service scenarios. We want you to shine when discussing how you’d handle defect-related enquiries and coordinate with contractors. Practice makes perfect!
✨Tip Number 3
Show off your CRM skills! If you've used Microsoft Dynamics or similar systems, be ready to talk about how you’ve logged and tracked cases in the past. This will demonstrate your ability to manage customer interactions effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace New Build Aftercare Coordinator in Boston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the New Build Aftercare Coordinator role. Highlight your experience in housing, construction, and customer service, and don’t forget to mention any relevant CRM systems you've used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Mention your passion for aftercare and how you can contribute to a positive customer experience.
Showcase Your Communication Skills:Since you'll be the first point of contact for defect-related enquiries, make sure to demonstrate your strong communication skills in your application. Use clear and concise language to show us you can handle various channels effectively.
Apply Through Our Website:We encourage you to apply through our website for the best chance of success. It’s straightforward and ensures your application goes directly to us, so we can review it promptly!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of housing, construction, and aftercare processes. Familiarise yourself with NHBC standards and be ready to discuss how you've handled defects in the past. This will show that you're not just a good fit for the role, but that you genuinely understand the industry.
✨Customer Service is Key
Since this role involves a lot of customer interaction, think of examples where you've provided excellent customer service. Be prepared to share specific situations where you resolved issues quickly and effectively, especially in high-pressure environments. This will highlight your ability to manage customer expectations.
✨Get Comfortable with CRM Systems
If you have experience with Microsoft Dynamics or similar CRM systems, make sure to mention it! If not, do a bit of research on how these systems work. Being able to log and track cases efficiently is crucial, so showing that you're tech-savvy will definitely work in your favour.
✨Show Your Organisational Skills
This role requires juggling multiple stakeholders and priorities, so come prepared with examples of how you've successfully managed competing tasks in the past. Discuss any tools or methods you use to stay organised and meet deadlines, as this will demonstrate your ability to thrive in a fast-paced environment.
