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For Companies At a Glance
- Tasks: Engage with customers to shape services and drive continuous improvement.
- Company: Join Amplius, a forward-thinking organisation focused on customer influence.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real difference by amplifying customer voices in decision-making.
- Qualifications: Experience in customer engagement and strong communication skills required.
- Other info: Dynamic role with a focus on innovation and community impact.
The predicted salary is between 30000 - 42000 £ per year.
As a Customer Influence and Engagement Officer at Amplius, you will play a key role in strengthening our approach to customer voice, ensuring customers have meaningful opportunities to shape services and decisions. You’ll help us meet the Regulator of Social Housing’s Transparency, Influence and Accountability standard by developing effective engagement, insight and feedback mechanisms that drive continuous improvement.
Responsibilities
- Coordinate and evidence customer engagement and influence activities in line with regulatory standards.
- Deliver and continuously improve the Customer Influence Framework to strengthen diverse customer voice.
- Use research methods such as surveys, focus groups and journey mapping to capture customer insight.
- Analyse feedback and produce clear, evidence‑based reports, including psychographic segmentation.
- Share ‘You said, we did’ updates and work with Communications to increase engagement across channels.
- Use insight from engagement and satisfaction data to shape service design, strategy and decision‑making.
What we’re looking for
- Experience in customer engagement, consultation or insight roles within housing, public or community sectors.
- Ability to design, deliver and analyse engagement activities such as surveys, panels and focus groups.
- Skilled in producing evidence‑based reports and recommendations to support service improvement.
- Strong communication and facilitation skills to engage diverse and underrepresented groups.
- Understanding of the Transparency, Influence and Accountability standard and customer engagement best practice.
- Knowledge of research and insight methods, including qualitative and quantitative analysis.
Desirable
- Experience managing customer satisfaction frameworks or continuous feedback programmes.
- Experience using digital engagement tools, CRM systems or survey platforms.
- Knowledge of best practice and emerging trends in tenant engagement.
- Experience with performance measurement, reporting or data visualisation tools.
DBS clearance may be required for this role.
Please read the attached Job Description before applying so you understand the full scope of the role.
Timeline: Closing: 16th February Virtual Interviews: 26th February
Important – We do not provide visa sponsorship; you must be eligible to work in the UK and provide Right to Work evidence. We reserve the right to close the vacancy early in response to an overwhelming number of applications or a change in business priorities.
Customer Influence and Engagement Officer in Boston employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Influence and Engagement Officer in Boston
✨Tip Number 1
Get to know the company inside out! Research Amplius and their approach to customer engagement. This will help you tailor your conversations during interviews and show that you're genuinely interested in their mission.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Customer Influence and Engagement Officer role.
✨Tip Number 3
Prepare for those virtual interviews! Practice common interview questions related to customer engagement and be ready to share examples of your past work. We want to see how you can bring value to the team!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Amplius team and making a difference in customer engagement.
We think you need these skills to ace Customer Influence and Engagement Officer in Boston
Some tips for your application 🫡
Read the Job Description Thoroughly: Before you start your application, give the job description a good read. It’s packed with info about what we’re looking for and will help you tailor your application to show us why you’re the perfect fit!
Show Off Your Experience: When writing your application, make sure to highlight your experience in customer engagement and insight roles. Use specific examples that demonstrate how you've successfully engaged with customers and improved services.
Be Clear and Concise: We love a well-structured application! Keep your writing clear and to the point. Use bullet points where necessary to make it easy for us to see your skills and achievements at a glance.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Customer Engagement Basics
Make sure you brush up on the key principles of customer engagement and the specific standards set by the Regulator of Social Housing. Being able to discuss how you can strengthen the customer voice will show that you're not just familiar with the role, but genuinely passionate about it.
✨Showcase Your Analytical Skills
Prepare to talk about your experience with research methods like surveys and focus groups. Bring examples of how you've used data to drive service improvements in the past. This will demonstrate your ability to analyse feedback and produce evidence-based reports, which is crucial for this role.
✨Communicate Clearly and Confidently
Since strong communication skills are essential, practice articulating your thoughts clearly. Think about how you can engage diverse groups and share your experiences in facilitating discussions. This will help you stand out as someone who can effectively connect with customers.
✨Be Ready to Discuss Continuous Improvement
Think about how you've contributed to continuous improvement in previous roles. Be prepared to share specific examples of how you've implemented feedback mechanisms or improved customer satisfaction frameworks. This will show that you understand the importance of ongoing development in customer engagement.
