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For Companies At a Glance
- Tasks: Lead and grow a high-performing team in implementing innovative solutions.
- Company: Join a forward-thinking company at the forefront of AI-driven transformation.
- Benefits: Competitive salary, ownership opportunities, and a collaborative culture.
- Other info: Dynamic environment with opportunities for innovation and career growth.
- Why this job: Make a real impact by scaling a global function from the ground up.
- Qualifications: 8+ years in Professional Services with leadership experience in tech.
The predicted salary is between 90000 - 120000 £ per year.
About the Role
We are looking for a strategic and hands-on Director of Professional Services to build and scale a world-class implementation and onboarding organisation. This is a high-impact leadership role where you will own the full customer journey from contract signature through to go live, ensuring customers realise value quickly and effectively. You will lead a growing team, own the Professional Services P&L, and drive the transformation of our delivery model through AI, automation, and scalable frameworks.
What You Will Do
- Lead and grow a high performing team of implementation managers and consultants
- Own and manage the Professional Services P&L, including revenue, utilisation, and margins
- Deliver complex, enterprise-scale implementations on time and to a high standard
- Build strong relationships with senior customer stakeholders, acting as a trusted advisor
- Partner with Sales, Product, and Customer Success to deliver a seamless customer experience
- Design and implement scalable onboarding methodologies and delivery frameworks
- Drive innovation through AI, automation, and digital-first delivery approaches
- Lead the global scaling of Professional Services, including operating models and tooling
What We Are Looking For
- 8+ years experience in Professional Services, implementation, or consulting within SaaS or technology
- 3+ years leadership experience managing teams in high-growth environments
- Proven experience owning or influencing a Professional Services P&L
- Strong track record delivering complex SaaS implementations
- Exceptional stakeholder management and executive presence
- Experience driving transformation, including automation or technology adoption
- Analytical mindset with a data-driven approach to performance and decision-making
Nice to Have
- Experience in Education or EdTech
- Background in management consulting or enterprise software delivery
- Project management certifications (PMP, PRINCE2, or similar)
Why Join Us?
- Opportunity to build and scale a global function from the ground up
- High growth environment with real impact and ownership
- Work at the forefront of AI driven transformation in Professional Services
- Collaborative, ambitious, and forward-thinking culture
Please note: We occasionally close vacancies early in the event that we receive a high volume of applications. Therefore we recommend you apply as soon as possible.
Director, Professional Services (Education) in Bolton employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Director, Professional Services (Education) in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work in Professional Services or have experience in SaaS. A friendly chat can lead to insider info about job openings or even referrals that could give you a leg up.
✨Tip Number 2
Showcase your leadership skills! When you get the chance to meet potential employers, highlight your experience managing teams and driving transformation. Share specific examples of how you've led successful projects or implemented innovative solutions.
✨Tip Number 3
Prepare for interviews by understanding the company's goals and challenges. Research their current Professional Services offerings and think about how you can contribute to scaling their operations. Tailor your responses to show you're the perfect fit for their needs.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows your enthusiasm for joining our team at StudySmarter and being part of our mission to transform education through technology.
We think you need these skills to ace Director, Professional Services (Education) in Bolton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience in Professional Services and any leadership roles you've had. We want to see how your background aligns with our mission at StudySmarter!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about education and how you can drive transformation through AI and automation. Show us your personality and vision for the role!
Showcase Your Achievements: When detailing your experience, focus on specific achievements that demonstrate your ability to deliver complex implementations and manage P&L. Numbers and results speak volumes, so don’t hold back!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining the StudySmarter team!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you’re well-versed in the specifics of Professional Services, especially within the SaaS and EdTech sectors. Brush up on your knowledge about implementation methodologies, P&L management, and how AI can transform service delivery. This will show that you’re not just a leader but also a strategic thinker who understands the nuances of the role.
✨Showcase Your Leadership Style
Prepare to discuss your leadership experience in high-growth environments. Think of examples where you’ve successfully built and led teams, particularly in complex implementations. Highlight your approach to fostering a high-performing culture and how you’ve driven transformation through innovation and automation.
✨Build Rapport with Stakeholders
Since this role involves managing relationships with senior customer stakeholders, practice how you would establish trust and credibility. Be ready to share stories of how you’ve acted as a trusted advisor in previous roles, and how you’ve navigated challenging stakeholder dynamics to deliver successful outcomes.
✨Data-Driven Decision Making
Demonstrate your analytical mindset by preparing to discuss how you use data to inform decisions and drive performance. Bring examples of how you’ve leveraged metrics to improve service delivery or enhance customer satisfaction. This will show that you’re not just about gut feelings but rely on solid evidence to guide your strategies.