At a Glance
- Tasks: Support key customers in maximising value from our HCM software solutions.
- Company: Join IRIS Software Group, a leader in innovative software solutions.
- Benefits: Competitive salary, commission, hybrid work, and career development opportunities.
- Other info: Collaborative environment with opportunities for growth and learning.
- Why this job: Be a trusted advisor and make a real impact on customer success.
- Qualifications: Experience in customer success and strong relationship-building skills.
The predicted salary is between 45000 - 55000 £ per year.
We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading HCM software portfolio. As a CSM, you will act as a trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success.
Working within the Customer Success Department, you will collaborate closely with Customer Operations, Sales, Channel teams, and senior leadership to deliver exceptional customer experiences for our most valuable accounts.
Key Responsibilities- Manage a portfolio of VIP customers, overseeing all products and solutions across each customer's IRIS HCM software portfolio, typically supporting customers with annual spend in excess of £50,000.
- Develop strong, trusted-advisor relationships with customers and strategic partners, including senior stakeholders, to understand their goals and guide them towards successful outcomes.
- Act as the primary point of contact for customers, strategically managing day-to-day communication, coordinating IRIS resources, and owning issue resolution and escalations.
- Oversee the end-to-end customer journey, including onboarding, implementation, Go Live Reviews, adoption, and ongoing optimisation to ensure rapid time to value.
- Drive product adoption, customer satisfaction, retention, renewals, expansion, and advocacy by aligning IRIS solutions to customer needs.
- Maintain a deep and continually developing understanding of IRIS products, services, and roadmaps, advising customers on the most relevant features and best practices.
- Create, maintain, and deliver Customer Success Plans for each customer and partner, using Customer Tracker dashboards and Gainsight to monitor customer health, create Calls to Action, and manage risk.
- Deliver Quarterly Business Reviews (QBRs) in collaboration with stakeholders.
Customer Success Manager in Bolton employer: Iris Recruitment
IRIS Software Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With a hybrid working model in vibrant locations like Manchester and Slough, employees enjoy a competitive salary alongside commission opportunities, while being part of a team dedicated to delivering outstanding customer experiences. Join us to make a meaningful impact in the lives of our customers and advance your career in a supportive environment that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Bolton
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or at industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that Customer Success Manager role.
✨Tip Number 2
Prepare for those interviews by researching the company and its products inside out. We want you to be able to discuss how you can drive product adoption and customer satisfaction with confidence. Show them you’re the perfect fit!
✨Tip Number 3
Practice your pitch! You’ll need to articulate your experience in managing customer relationships and driving success. We suggest doing mock interviews with friends or using online platforms to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Customer Success Manager in Bolton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience with customer relationships and any relevant software knowledge. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how your skills align with our mission at StudySmarter. Keep it engaging and personal!
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use numbers and examples to demonstrate how you've helped previous customers succeed. We love seeing tangible results!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Iris Recruitment
✨Know Your Stuff
Make sure you have a solid understanding of IRIS's HCM software portfolio. Familiarise yourself with the key features and benefits, as well as any recent updates or changes. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Build Rapport
As a Customer Success Manager, building relationships is key. During the interview, focus on establishing a connection with your interviewers. Use their names, listen actively, and engage in conversation. This will demonstrate your ability to connect with clients and stakeholders.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in customer success. Discuss how you've managed customer portfolios, driven product adoption, and resolved issues. Tailor your stories to reflect the responsibilities outlined in the job description.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, customer success strategies, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.
