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- Tasks: Support Planning Officers in coordinating repairs and maximising productivity.
- Company: Join a dynamic team focused on customer satisfaction in the social housing sector.
- Benefits: Earn while you learn with a fully accredited apprenticeship and mentorship support.
- Other info: Enjoy a warm, inclusive environment with opportunities for career growth and development.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: GCSEs in English and Maths preferred; a positive attitude and commitment to learning are essential.
The predicted salary is between 21021 - 21021 £ per year.
Location: Blackpool
Salary: £21,021
You will be supporting the Planning Officers with the effective planning and co-ordination of the repairs service. To maximise productivity, ensuring appointments are made and kept and right first time across our in-house operational resource. Sustaining a strong customer focus, ensuring service standards are maintained to increase customer satisfaction.
What you’ll be doing as an Apprentice:
- Proactively manage repairs for in-house operatives to maximise productivity and reduce/recover out of target jobs.
- Ensure appointments are made and kept within agreed service standards and KPI’s, keeping customers informed with any changes to the schedule within a timely manner.
- Schedule jobs based on priority, skill set, availability, location and customer needs, utilising relevant contractors when required.
- Update housing management and scheduling systems with accuracy in record keeping in real time.
- Point of contact for colleagues for repair related queries ensuring effective use of the telephony system for both inbound and outbound calls with a professional manner.
- Maintain a strong customer focus to promote excellence in customer satisfaction and enable first time fix resolution wherever possible.
- Working to support the wider planning team as and when required.
What We are looking for:
- A commitment to providing excellent customer service.
- A team player who brings a positive, helpful attitude.
- Someone who is flexible and adaptable.
- A good listener who takes pride in detail and follow-through.
- Someone open to learning and developing their skills and experience.
- Someone who demonstrates initiative.
What you’ll need:
- Curious, can-do attitude and a desire to make a difference.
- Commitment to completing your apprenticeship and engaging with the Growing Greatness development programme.
- Excellent written and verbal communication skills.
- Keen eye for detail and good organisational skills.
- GCSEs (or equivalent) in English and Maths at Grade C/4 or above would be beneficial.
- Comfortable using Microsoft Office tools (Outlook, Word, Excel).
- Ability to work as part of a team, as well as using your own initiative and time management skills to deliver tasks on time.
- Commitment to observe and comply with all policies / procedures / working practices / regulations and in particular our clients Equality and Diversity Policy, Health and Safety Policy and Safeguarding Policy.
How we support you and your career:
- A fully accredited apprenticeship/ qualification plus additional short qualifications to aid in your development.
- Full equipment to help you perform best at your role.
- Dedicated time each week for studying and learning.
- Mentorship and line management from senior professionals.
- A warm, inclusive team where your ideas and growth matter.
- Opportunities to shadow across the business and contribute to the social housing sector.
- Access to our Growing Greatness talent programme including workshops, networks, and development activities.
- Support from our Emerging Talent and Development Specialist which will include reviews, check-ins and the opportunity to discuss your progress.
Closing date: 11th May 2026
Shortlist date: 12th May 2026
Interview date: Assessment Day: Early June/ Final Stage Interview: June 2026
Apprentice Planning Officer in Blackpool employer: Iris Recruitment
Contact Detail:
Iris Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Apprentice Planning Officer in Blackpool
✨Tip Number 1
Get to know the company! Research their values and recent projects. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or family member. This will help you feel more confident and articulate when it’s your turn to shine.
✨Tip Number 3
Don’t forget to ask questions! Prepare a few thoughtful questions about the role or the team. It shows you're engaged and helps you figure out if this is the right fit for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities there, so keep checking back!
We think you need these skills to ace Apprentice Planning Officer in Blackpool
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your commitment to excellent customer service in your application. We want to see how you can bring a positive attitude and a helpful approach to the role, so share any relevant experiences that showcase this.
Be Detail-Oriented: Since attention to detail is key for this position, don’t forget to mention your organisational skills and how you ensure accuracy in your work. We love candidates who take pride in their tasks and follow through on details!
Demonstrate Your Team Spirit: We’re looking for team players! In your application, talk about your ability to work collaboratively and how you’ve contributed to a team in the past. Show us that you can adapt and be flexible when needed.
Use Our Website to Apply: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it gives you a chance to explore more about what we do and how you can fit into our team.
How to prepare for a job interview at Iris Recruitment
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of an Apprentice Planning Officer. Familiarise yourself with the key tasks like managing repairs, scheduling jobs, and maintaining customer satisfaction. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Customer Service Skills
Since this role emphasises excellent customer service, be prepared to share examples from your past experiences where you've gone above and beyond for customers. Think about situations where you resolved issues or improved someone's experience, as this will demonstrate your commitment to customer satisfaction.
✨Demonstrate Your Team Spirit
As a team player, it's important to highlight your ability to work well with others. Be ready to discuss how you've collaborated in previous roles or projects. Mention any specific instances where your positive attitude helped the team achieve its goals, as this aligns perfectly with what they're looking for.
✨Prepare Questions to Ask
Interviews are a two-way street, so come prepared with thoughtful questions about the apprenticeship and the team you'll be working with. This shows your enthusiasm and helps you gauge if the company culture is a good fit for you. Ask about opportunities for growth or how success is measured in the role.