At a Glance
- Tasks: Provide tailored money advice and support to clients navigating debt.
- Company: Join an award-winning charity dedicated to helping people manage their finances.
- Benefits: Competitive salary, 29 days annual leave, and extensive training support.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Experience in customer service and strong communication skills required.
The predicted salary is between 36069 - 50496 £ per year.
Salary £36,069 per annum (inclusive of shift allowance) + excellent benefits
Location Birmingham (remote working with some office attendance. Initial training will be mandatory on site)
Contract: Permanent
Start date: 26th May 2026 & 15th June 2026
Hours: Full time, 35 hours per week (rota basis including evenings and occasional Saturdays).
Closing date: 19th March
We are an award-winning free debt advice service run by an independent charity founded in 1991 to help people across the UK to tackle their debts and manage their money with confidence.
About the Money Adviser Role
We’re passionate about making a positive difference. We’re now looking for Money Advisers to join our team and help us support people across the UK to tackle their debts and manage their money with confidence. As a Money Adviser, you’ll provide tailored, specialist money advice to clients. You’ll help clients navigate complex debt situations, providing clear, empathetic and non-judgemental support while meeting quality and productivity standards.
Your key responsibilities will include:
- Providing specialist money advice and support across multiple channels.
- Communicating with clients in a clear, supportive and empathetic way.
- Identifying and explaining appropriate debt solutions (e.g. DROs, IVAs, DMPs).
- Accurately maintaining client records and administrative processes.
- Collaborating with colleagues to ensure service quality and continuous improvement.
- Acting as an ambassador for us in all client and stakeholder engagement.
About You
Our ideal candidates will bring:
- Proven experience in a telephony customer service or advice role.
- Excellent communication skills – both written and verbal – with the ability to explain complex information simply to a variety of callers, some of whom may be distressed or have suicidal thoughts.
- A customer-focused, empathetic and non-judgemental approach.
- A high level of IT proficiency (Word, Excel, Outlook, Teams, Zoom) and ability to adapt to new systems.
- Strong organisational skills and the ability to manage workload effectively.
- Resilience and the ability to stay calm in challenging situations.
What We Offer
We provide full training and extensive support to give you all the tools needed to become an exceptional adviser. The eight-week training program will be conducted at our offices in Birmingham (Five Ways). You must be able to commit to training on a full-time, on-site basis, Monday to Friday 9am to 5pm. Training to become a Money Adviser is challenging and also staying up to date with new legislation in this arena is important, therefore you need to be willing to manage your own development during and outside working hours. With the initiative to research some of the finer technical points of debt advice, you will possess the drive to succeed in a role that presents challenging targets. We believe in taking care of our people, and we offer a great range of benefits, including: 29 days annual leave plus
Money Advice Trust / National Debtline in Birmingham employer: IRIS Recruitment
At Money Advice Trust, we pride ourselves on being an exceptional employer dedicated to making a positive impact in the community. Our supportive work culture fosters personal and professional growth, with comprehensive training and development opportunities for our Money Advisers. Located in Birmingham, we offer a flexible working environment that balances remote work with essential office attendance, ensuring our team has the resources and support needed to thrive while helping clients navigate their financial challenges.
StudySmarter Expert Advice🤫
We think this is how you could land Money Advice Trust / National Debtline in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or family can help you feel more confident. Focus on articulating your experience in customer service and how it relates to providing empathetic money advice.
✨Tip Number 3
Be proactive! Follow up after interviews with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’re the perfect fit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll be one step closer to joining our amazing team at Money Advice Trust!
We think you need these skills to ace Money Advice Trust / National Debtline in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Money Adviser role. Highlight your experience in customer service and any relevant skills that match what we're looking for, like empathy and communication.
Showcase Your Skills:Don’t just list your skills; give examples of how you've used them in past roles. If you've helped clients in distress or navigated complex situations, share those stories to show us you’re the right fit!
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see how well you can communicate complex information simply, just like you would with our clients.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role there!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff
Make sure you understand the key debt solutions like DROs, IVAs, and DMPs. Brush up on your knowledge about the services offered by the Money Advice Trust and how they help clients manage their debts. This will show your passion for the role and your commitment to helping others.
✨Empathy is Key
Since you'll be dealing with clients who may be distressed, practice how to communicate empathetically. Think of examples from your past experiences where you've supported someone in a tough situation. This will help you demonstrate your ability to connect with clients on a personal level during the interview.
✨Showcase Your Communication Skills
Prepare to explain complex information simply. You might be asked to role-play a scenario where you need to advise a client. Practise breaking down complicated concepts into easy-to-understand language, as this is crucial for the Money Adviser role.
✨Be Organised and Resilient
Think of ways to showcase your organisational skills and resilience. You could share a story about managing a heavy workload or staying calm under pressure. This will highlight your ability to handle the demands of the job and your readiness to tackle challenging situations.
