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- Tasks: Engage with residents and support housing projects to enhance community living.
- Company: Fairhive, a non-profit housing association dedicated to affordable housing.
- Benefits: Competitive salary, health cash plan, flexible working conditions, and career development.
- Why this job: Make a real difference in the community while growing your career in a supportive environment.
- Qualifications: Experience in a similar role and strong communication skills are essential.
- Other info: Join a diverse team committed to inclusivity and community wellbeing.
The predicted salary is between 28000 - 40000 ÂŁ per year.
Are you looking for an exciting opportunity to make a difference in the housing community? We’re on the hunt for a dedicated and enthusiastic Resident Liaison Officer to join our amazing Operations team at Fairhive! If you enjoy helping others, working in a supportive environment, and contributing to meaningful projects, this could be the perfect role for you.
As a valued team member, you will play an essential role in our daily operations where no two days are the same. Your contributions will help the team deliver on our goals and contribute to Fairhive’s overall success. The role will require teamwork and collaboration so if you have previous relevant experience and a drive to succeed then we want to hear from you!
Responsibilities:- Liaising with residents and leaseholders before, during and after planned and investment works.
- Organising and undertaking decants and re‑certs where appropriate or needed.
- Attending contractor meetings and taking on responsibilities for resident queries, issues and feedback.
- Dealing with non-access issues, passing hoarding and welfare referrals to the Housing Team.
- Experience in a similar role
- Strong verbal and written communication skills and the ability to have difficult conversations
- Good organisational, time management, administrative and prioritisation skills
- Intermediate IT skills
This role will require a Standard DBS check.
At FairhiveHomes, we’re driven by a simple yet powerful vision: “Homes for Living, Communities for Life.” This isn’t just what we do; it’s what we strive for every day. As a non-profit housing association, we’re dedicated to providing affordable housing to over 20,000 individuals in our community. Our residents are truly at the heart of everything we do.
We are dedicated to supporting our residents and neighbourhoods. Whether we are maintaining our high-quality homes or building new ones, our mission is to foster thriving communities where everyone feels welcome and can proudly say, "This is my home." We believe that a strong community starts with quality housing, and we’re here to make that vision a reality.
In this role, you’ll have the opportunity to develop your career in an empowering environment where your contributions are valued and recognised. At Fairhive, we invest in your wellbeing. You can join our Health Cash plan which enables you to claim money back against a wide range of services and treatments.
We believe that flexibility fosters a more productive and enjoyable working environment. Therefore, depending on the role requirements, we offer flexible working conditions that help you balance your work and life! You’ll be part of a mission-driven organisation that makes a tangible difference in the community, allowing you to feel fulfilled in your work every day.
We’re focused on creating a workplace that celebrates inclusivity and diversity. We want everyone to feel comfortable bringing their true selves to work, contributing their unique perspectives and talents. We recognise that our differences are what make us stronger and are committed to having our teams reflect the diverse communities we serve. Your unique experiences and insights are exactly what we’re looking for.
We are really proud of our initiatives to become an employer of choice, whether it’s coming along to one of our Menopause Cafés, becoming one of our Neurodiversity Champions or joining one of our inclusion lunches and learn sessions. Plus, our supportive team culture and active social committee mean you’ll always have a strong network of people around you!
Ready to Apply? We understand that not every candidate will tick every box on our list. If your experience looks a bit different from what we’re looking for, but you believe you can bring something valuable to the role, we still want to hear from you! If you’re ready to take the next step in your career and work in an environment that values your contributions, please apply, we can’t wait to meet you!
The closing date for applications will be 2nd March 2026, but we might close it early if we find the right person before this date.
Resident Liaison Officer in Aylesbury employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Resident Liaison Officer in Aylesbury
✨Tip Number 1
Get to know the company culture! Before your interview, check out Fairhive's social media and website. Understanding their values and mission will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! As a Resident Liaison Officer, you'll need to have those tough conversations. Role-play with a friend or family member to get comfortable discussing sensitive topics and handling resident queries.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've managed multiple tasks or projects in the past. This will demonstrate your ability to juggle responsibilities effectively, which is key for this role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Fairhive team. Don’t hesitate – we can’t wait to hear from you!
We think you need these skills to ace Resident Liaison Officer in Aylesbury
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your experience aligns with the Resident Liaison Officer role. We want to see how you can contribute to our mission at Fairhive, so don’t hold back on showcasing your relevant skills!
Showcase Your Communication Skills: Since strong verbal and written communication is key for this role, ensure your application reflects this. Use clear and concise language, and don’t shy away from sharing examples of how you've successfully navigated difficult conversations in the past.
Highlight Your Organisational Skills: We’re looking for someone who can juggle multiple tasks effectively. In your application, mention any experiences where you’ve demonstrated excellent organisational and time management skills. This will show us you’re ready for the dynamic nature of the job!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about Fairhive and what we stand for!
How to prepare for a job interview at IRIS Recruitment
✨Know Your Community
Before the interview, take some time to research Fairhive and its mission. Understand the community they serve and the challenges residents face. This will help you demonstrate your genuine interest in the role and show that you’re ready to make a difference.
✨Showcase Your Communication Skills
As a Resident Liaison Officer, strong communication is key. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past. Practising these scenarios can help you feel more confident during the interview.
✨Organisational Skills Matter
Be ready to discuss your organisational and time management skills. Think of specific instances where you’ve managed multiple tasks or projects effectively. This will highlight your ability to juggle responsibilities in a dynamic environment.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask at the end of your interview. This shows your enthusiasm for the role and helps you gauge if Fairhive is the right fit for you. Consider asking about their community initiatives or how they support their staff’s professional development.
