At a Glance
- Tasks: Support the Lettings team in delivering top-notch housing services and managing allocations.
- Company: Join a dynamic team focused on customer satisfaction in housing.
- Benefits: Enjoy a competitive salary, hybrid working, and opportunities for professional growth.
- Other info: A vibrant work environment with room for career advancement.
- Why this job: Make a real difference by helping people find their perfect homes.
- Qualifications: Strong organisational skills and a passion for excellent customer service.
The predicted salary is between 32136 - 32136 £ per year.
About the role
You will play a vital role in delivering a high‑quality, customer‑focused housing service. In this dynamic position you will support the Lettings team to ensure an efficient and responsive allocations and lettings function, helping customers find suitable homes while maintaining excellent service standards. Working closely with the Allocations & Lettings Service Manager and wider team, you will provide essential administrative and coordination support, manage diaries, produce performance reports, and keep key processes running smoothly.
Your responsibilities will include:
- Reviewing housing applications and supporting evidence in line with policy
- Managing property matching through systems such as Home Swapper
- Liaising with tenants to identify appropriate housing options
- Raising and managing purchase orders
- Supporting complaint handling processes
- Ensuring responses to customer feedback are completed within agreed timescales
About you
- Organised and proactive with strong communication skills and the ability to manage competing priorities effectively
- Experience or understanding of Allocations & Lettings
- Excellent customer service skills and an understanding of equality and diversity in service delivery
- Confidence using IT systems, working with data and reports
- Ability to apply policies with sound judgement to resolve routine issues
Allocations and Lettings Coordinator in Aylesbury employer: Iris Recruitment
Friends of the Elderly is an exceptional employer, offering a supportive and inclusive work environment where employees can truly make a difference in the lives of older people. Located in the vibrant community of Calcot, our care home provides not only competitive pay and generous benefits but also ample opportunities for personal and professional growth, ensuring that every team member feels valued and empowered. Join us to be part of a dedicated team that prioritises compassion and quality care, while enjoying a range of perks including wellbeing support, learning opportunities, and a strong sense of community.
