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- Tasks: Allocate social housing and support customers in a fast-paced environment.
- Company: Join a dynamic team at bpha, dedicated to making a difference.
- Benefits: Enjoy 28 days leave, retail discounts, and private health care.
- Why this job: Make a meaningful impact while developing your skills in social housing.
- Qualifications: Experience in social housing and strong customer service skills are preferred.
- Other info: Great career growth opportunities and a supportive team culture.
The predicted salary is between 25000 - 32000 £ per year.
Allocations and Lettings Officer
Bedford
£28,582 per annum
Full Time | Monday – Friday, 9am–5pm
We’re excited to offer a fantastic opportunity for an organised, collaborative, and customer-focused individual to join our Allocations and Lettings Team.
Do you have experience or knowledge of social housing? Are you looking to make a meaningful impact in a fast-paced environment? If so, this could be the perfect role for you.
Key Responsibilities
- Allocate bpha’s Social and Affordable rental properties in line with our allocations policies and local authority nomination agreements.
- Assess applicant suitability by reviewing housing need, affordability, and previous tenancy conduct.
- Minimise rent loss by ensuring efficient turnaround of vacant properties.
- Process tenancy changes in accordance with legislation, contractual rights, and bpha policies.
- Put customers at the heart of our services—build trust and use your expertise to support their needs.
- Actively listen to customers to enhance their experience and help bpha become a landlord of choice.
- Ensure tenancies are legally ended and refunds are processed accurately.
What We’re Looking For
- Experience or a strong understanding of social housing.
- Familiarity with the Regulator of Social Housing (RSH) requirements and Tenant Satisfaction Measures is desirable.
- Confident using IT systems, including Word, Excel, and Outlook.
- Experience with Microsoft Dynamics or a willingness to learn new systems.
- Ability to adapt to changing priorities and processes.
- Skilled at managing a busy workload with competing demands.
- Self-motivated with strong organisational skills and a team-oriented mindset.
- Excellent communication and customer service skills, with a compassionate and customer-first approach.
- Experience working with both internal and external stakeholders.
Employee Benefits
- Cycle to Work Scheme
- Retail Discounts
- 28 Days Annual Leave + Bank Holidays
- Professional Development Opportunities
- Private Health Care
- Employee Assistance Programme
- Generous Pension Scheme
Interviews will take place during the week commencing 6th October 2025.
Please note that applications will be reviewed as received and bpha reserves the right to close applications early upon identification of a suitable candidate. Apply early to avoid disappointment!
All offers will be subject to satisfactory pre-employment screening, including DBS check and references.
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Allocations & Lettings Officer employer: IRIS Recruitment
Contact Detail:
IRIS Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Allocations & Lettings Officer
✨Tip Number 1
Network like a pro! Reach out to people in the social housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to customer service and how they manage allocations. This will help you tailor your answers and show that you're genuinely interested in making an impact.
✨Tip Number 3
Practice your communication skills! Since this role is all about customer focus, being able to articulate your thoughts clearly and compassionately is key. Consider mock interviews with friends or family to boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Allocations and Lettings Team at bpha.
We think you need these skills to ace Allocations & Lettings Officer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in social housing. We want to see how your skills align with the role of Allocations & Lettings Officer, so don’t hold back on showcasing your relevant knowledge!
Showcase Your Customer Focus: Since this role is all about putting customers at the heart of what we do, share examples of how you've gone above and beyond for clients in the past. We love hearing about your compassionate approach and how you’ve built trust with customers.
Be Clear and Concise: When writing your application, keep it straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us quickly see why you’re a great fit for our team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way to ensure it gets to us directly. Plus, applying early can give you an edge, as we review applications as they come in.
How to prepare for a job interview at IRIS Recruitment
✨Know Your Stuff About Social Housing
Make sure you brush up on your knowledge of social housing and the specific policies that bpha follows. Understanding the allocations policies and local authority nomination agreements will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about putting customers first, prepare examples of how you've successfully managed customer interactions in the past. Think about times when you actively listened to a customer's needs and how you built trust with them.
✨Get Familiar with IT Systems
As the job requires confident use of IT systems, make sure you're comfortable with Word, Excel, and Outlook. If you have experience with Microsoft Dynamics, great! If not, be ready to express your willingness to learn new systems quickly.
✨Prepare for a Fast-Paced Environment
This role involves managing a busy workload with competing demands, so think about how you prioritise tasks. Be ready to discuss strategies you’ve used in the past to adapt to changing priorities and ensure efficiency in your work.