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- Tasks: Help customers transition to our cloud platform with friendly support and problem-solving.
- Company: IRIS Software Group is a leading provider of innovative software solutions for accountancy.
- Benefits: Enjoy a competitive salary, bonus opportunities, and a hybrid work model.
- Why this job: Join a supportive team that values your input and helps businesses thrive in the digital age.
- Qualifications: No prior experience needed; just bring your enthusiasm for helping others!
- Other info: This role is based in Manchester, with flexible working options.
The predicted salary is between 28800 - 48000 £ per year.
At IRIS Software Group, we are hiring for a Customer Enablement Associate to support our accountancy customers as they move from traditional desktop software to our modern cloud-based platform, IRIS Elements. This is a fantastic entry-level opportunity for someone who enjoys speaking with people, solving problems, and being part of a team that helps businesses succeed.
This is a hybrid role, with a minimum of 3 days per week based at our Manchester office (M1 4DY).
What Will You Be Doing?
You will play a key part in helping existing customers transition smoothly to our cloud platform. From early conversations to post-migration check-ins, you will be a reliable, friendly point of contact, ensuring each customer feels supported throughout their journey. Your responsibilities will include:
- Making pre-migration calls to understand customer setups and explain the next steps
- Conducting post-migration health check calls to ensure everything is running smoothly
- Providing clear, helpful support and resolving customer queries
- Collaborating with teams across the organisation
Customer Migration Coordinator employer: IRIS Recruitment Careers
Contact Detail:
IRIS Recruitment Careers Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Migration Coordinator
✨Tip Number 1
Familiarise yourself with cloud-based software and the specific features of IRIS Elements. Understanding the product will help you communicate effectively with customers and demonstrate your knowledge during interviews.
✨Tip Number 2
Practice your communication skills, especially in explaining technical concepts in simple terms. Role-playing scenarios with friends or family can help you become more comfortable in addressing customer queries.
✨Tip Number 3
Research common challenges customers face when migrating to cloud platforms. Being able to discuss these issues and how you would address them shows initiative and a customer-centric mindset.
✨Tip Number 4
Network with current or former employees of IRIS Software Group on platforms like LinkedIn. They can provide insights into the company culture and the role, which can be invaluable during your application process.
We think you need these skills to ace Customer Migration Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Migration Coordinator position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or support roles. Use bullet points to make it easy to read and focus on achievements that demonstrate your problem-solving skills.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've successfully supported customers in the past and how you can contribute to their transition to the cloud platform.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at IRIS Recruitment Careers
✨Show Your Communication Skills
As a Customer Migration Coordinator, you'll be interacting with customers regularly. Make sure to demonstrate your communication skills during the interview by speaking clearly and confidently. Share examples of how you've effectively communicated in past roles or situations.
✨Highlight Problem-Solving Abilities
This role involves solving customer queries and ensuring a smooth transition to the cloud platform. Prepare to discuss specific instances where you've successfully resolved issues or helped others overcome challenges. This will show your potential employer that you're capable of handling the responsibilities of the job.
✨Research the Company and Product
Familiarise yourself with IRIS Software Group and their cloud-based platform, IRIS Elements. Understanding the company's mission and the product will allow you to ask informed questions and demonstrate your genuine interest in the role during the interview.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess how you would handle specific customer situations. Think about how you would approach pre-migration calls or post-migration check-ins. Practising these scenarios can help you articulate your thought process and showcase your suitability for the role.
