Customer & Technical Support - Entry-Level Opportunities

Customer & Technical Support – Entry-Level Opportunities\\n\\nCompetitive + Bonus + Benefits\\n\\nManchester (Hybrid), UK\\n\\nPermanent full time\\n\\nAre you looking to start your career in customer service, working with cutting-edge software and technology? Join IRIS Software as a Customer Services Associate or Customer Enablement Associate and become part of a supportive team dedicated to helping customers get the most out of our products.\\n\\nIf you have a passion for problem-solving, excellent communication skills, and a desire to develop, these are the perfect opportunities to gain valuable experience and grow with us. No prior work experience is necessary – we provide full training and support!\\n\\nWhat Will You Be Doing?\\n\\nCustomer Services Associate\\n\\nRespond to customer queries via phone, email, and live chat, ensuring a friendly and professional approach.\\n\\nLog and track customer issues, ensuring accurate records in the CRM system.\\n\\nInvestigate and resolve common queries using available resources, aiming for first-contact resolution.\\n\\nEscalate complex issues to the 2nd Line Support team when necessary.\\n\\nMaintain customer satisfaction and contribute to team performance targets, including quality and Net Promoter Score (NPS).\\n\\nParticipate in knowledge-sharing, training, and process improvements.\\n\\nEnsure compliance with data protection and company policies.\\n\\nCustomer Enablement Associate (12-month FTC)\\n\\nProvide outstanding customer support via phone, email, and live chat.\\n\\nAssist customers with technical queries, account coordination, and software navigation.\\n\\nBuild strong relationships with clients, ensuring they get the most out of their IRIS products.\\n\\nConduct online meetings and presentations to help customers optimise their use of our software.\\n\\nSupport website population and redesign projects, liaising with developers to ensure high-quality outcomes.\\n\\nIdentify and suggest opportunities for customers to enhance their experience with our software.\\n\\nMaintain a professional and customer-focused approach, ensuring all queries are handled efficiently.\\n\\nWhat Are We Looking For?\\n\\nWe’re seeking individuals who are enthusiastic about customer service and eager to learn.

You’ll thrive in these roles if you have:\\n\\nStrong communication skills – both written and verbal.\\n\\nA customer-focused approach with a friendly and professional manner.\\n\\nProblem-solving ability and a proactive approach to challenges.\\n\\nThe ability to work as part of a team while also managing tasks independently.\\n\\nGood organisation and time management skills to handle multiple queries effectively.\\n\\nWhile not essential, the following would be advantageous:\\n\\nA-levels (or equivalent) in a relevant subject.\\n\\nExperience in a customer-facing or telephone-based role.\\n\\nAn understanding of accountancy, HR, payroll, or education sectors.\\n\\nFamiliarity with Google Drive, HubSpot, or CRM systems.\\n\\nExperience delivering presentations or training.\\n\\nWhy Apply?\\n\\nFull training and support to help you succeed and develop your skills.\\n\\nOpportunities for career progression within a leading software company.\\n\\nA supportive and collaborative team environment.\\n\\nHybrid working options (subject to role requirements).\\n\\nA competitive salary and benefits package.\\n\\nApplication Process\\n\\n * \\n\\nApply Online – Submit your CV and complete a short application.\\n\\nOnline Assessments – Showcase your skills in a structured way.\\n\\nInitial Interview – A short video call with our Talent Team via Microsoft Teams.\\n\\nGroup Assessment Day – Join us in our Manchester office for interactive activities on Thursday 20 March 2025.\\n\\nReady to launch your career in customer service? Apply today and become part of a team that values innovation, teamwork, and customer excellence