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For Companies At a Glance
- Tasks: Assist customers with software queries and solve technical issues.
- Company: Join IRIS Software, a supportive tech company in Manchester.
- Benefits: Enjoy competitive pay, bonuses, and hybrid work options.
- Why this job: Kickstart your career in a friendly environment with real impact.
- Qualifications: No experience needed; just bring a positive attitude and willingness to learn.
- Other info: Full training provided; flexible shifts from Monday to Friday.
The predicted salary is between 30000 - 42000 £ per year.
Customer & Technical Support – Entry-Level Opportunities
For a complete understanding of this opportunity, and what will be required to be a successful applicant, read on.
Competitive + Bonus + Benefits
Manchester (Hybrid), UK
Permanent full time
Looking to begin your career in a friendly, fast-paced environment where you’ll learn loads and make a real difference? Join IRIS Software in Manchester as either a:
- Customer Services Associate – helping customers with day-to-day questions
- Technical Support Associate – solving more technical problems using software tools
Both roles are fully office-based and follow a rotating shift pattern: 06:00–14:00 ¦ 08:00–16:00 ¦ 10:00–18:00 (Monday to Friday only)
You don’t need any previous experience — just a positive attitude and a willingness to learn!
What Will You Be Doing?
- Customer Services Associate – Helping customers use our software (iSAMS):
- Answer questions by phone, email, and live chat
- Log issues and track them in our system
- Fix simple problems or pass more complex ones to the technical team
- Keep things friendly and professional.
- Support more detailed or complex issues from schools
- Use tools like SQL, JavaScript, and web browsers (we’ll teach you!)
- Work closely with the Customer Services team
- Keep records and share what you’ve learned
What Are We Looking For?
- Friendly, patient, and good at explaining things
- Happy to work in a team and help others
- Comfortable using computers and learning new systems
- Great at staying calm and solving problems.
It’s a bonus (but not essential) if you:
- Have worked in customer service or admin before
- Know a bit about websites, code, or school systems
- Are familiar with systems like Google Drive or iSAMS
Why Apply?
- Full training (no experience needed!)
- A team that supports you from day one
- Real career opportunities as you grow
- A job that helps schools run smoothly
- A competitive salary and great benefits
Ready to start your career in tech and customer support? Apply today and take the first step with IRIS Software Group.
Customer Services Associate employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate
✨Tip Number 1
Familiarise yourself with common customer service scenarios. Think about how you would handle various situations, such as dealing with an upset customer or explaining a technical issue in simple terms. This will help you demonstrate your problem-solving skills during the interview.
✨Tip Number 2
Brush up on your communication skills. Since you'll be interacting with customers via phone, email, and live chat, practice speaking clearly and concisely. You might even want to role-play with a friend to get comfortable with different types of customer interactions.
✨Tip Number 3
Research IRIS Software and their products, especially iSAMS. Understanding what the company does and the software they offer will show your genuine interest in the role and help you answer questions more effectively during the interview.
✨Tip Number 4
Prepare to discuss your willingness to learn new systems and tools. Since the role involves using software like SQL and JavaScript, express your enthusiasm for acquiring new skills and how you adapt to learning technologies quickly.
We think you need these skills to ace Customer Services Associate
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any relevant skills or experiences that align with the Customer Services Associate role. Emphasise your ability to communicate effectively and your willingness to learn, as these are key traits the company is looking for.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the position. Mention why you want to work at IRIS Software and how your positive attitude and problem-solving skills make you a great fit for the team.
Highlight Soft Skills: In your application, focus on soft skills such as patience, teamwork, and communication. These are essential for the Customer Services Associate role, so provide examples of how you've demonstrated these in past experiences.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are important in customer service roles.
How to prepare for a job interview at IRIS - Networx Services
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the company. A positive attitude can go a long way, especially in customer service roles where friendliness is key.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've handled difficult situations or solved problems in the past. Even if you don't have direct experience, think of times when you've helped someone or resolved an issue.
✨Familiarise Yourself with the Software
While you don’t need prior experience, having a basic understanding of the software tools mentioned, like iSAMS, can impress the interviewers. Do a bit of research to show your willingness to learn.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team. This shows that you're genuinely interested in the position and helps you understand if it's the right fit for you.
