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- Tasks: Support customers by resolving queries and ensuring satisfaction with our products.
- Company: Join IRIS Software Group, a leader in delivering exceptional customer service.
- Benefits: Enjoy competitive pay, bonuses, and benefits in a dynamic work environment.
- Why this job: Perfect for those who love challenges and want to grow in a fast-paced setting.
- Qualifications: No specific experience required; just a passion for helping others!
- Other info: Opportunities available for both permanent and fixed-term contracts.
The predicted salary is between 24000 - 36000 £ per year.
Customer Services Associate – 1st Line (HR/Payroll) Competitive plus Bonus plus Benefits Wigan, UK/Leeds, UK Permanent Full Time Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced environment where every day brings new challenges and opportunities to learn? IRIS Software Group are seeking dedicated individuals to join our team as Customer Services Analysts – 1st Line. In this role, you will play a pivotal part in supporting our customers, resolving queries, and ensuring their satisfaction with our products and services. We’re looking for candidates to join us on both permanent and fixed-term contracts. What Will You Be Doing? As a Customer Services Analyst – 1st Line, your responsibilities will include: Responding to incoming customer cases, providing support and guidance on our products Logging and managing tickets in our CRM system, ensuring all relevant information is collated for investigation and resolution Taking a proactive approach to resolving queries through initial investigations and utilizing available resources Escalating more complex issues to the 2nd Line Support team when necessary Achieving individual and team targets, including Net Promoter Score and quality metrics Prioritizing daily workload to meet custo…
Customer Services Associate - 1st Line (HR/Payroll) employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Services Associate - 1st Line (HR/Payroll)
✨Tip Number 1
Familiarize yourself with common HR and payroll systems. Understanding the tools and software used in these areas will give you an edge when discussing your experience and how you can contribute to our team.
✨Tip Number 2
Practice your customer service skills by role-playing different scenarios. This will help you articulate your problem-solving abilities and demonstrate your proactive approach during the interview.
✨Tip Number 3
Research IRIS Software Group and its products thoroughly. Being knowledgeable about our offerings will allow you to engage more meaningfully during discussions and show your genuine interest in the role.
✨Tip Number 4
Prepare examples of how you've successfully handled customer queries in the past. Highlighting specific instances where you resolved issues or improved customer satisfaction will make a strong impression.
We think you need these skills to ace Customer Services Associate - 1st Line (HR/Payroll)
Some tips for your application 🫡
Understand the Role: Make sure to thoroughly read the job description for the Customer Services Associate position. Understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasize any previous customer service experience, especially in HR or payroll environments. Use specific examples to demonstrate how you've successfully resolved customer queries.
Showcase Your Skills: Mention your ability to work in a fast-paced environment and your proactive approach to problem-solving. Highlight any experience with CRM systems, as this is crucial for the role.
Craft a Compelling Cover Letter: Write a personalized cover letter that reflects your passion for customer service. Explain why you want to work for IRIS Software Group and how you can contribute to their team.
How to prepare for a job interview at IRIS - Networx Services
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for delivering exceptional customer service. Share specific examples from your past experiences where you went above and beyond to help a customer, as this will demonstrate your commitment to the role.
✨Familiarize Yourself with CRM Systems
Since you'll be logging and managing tickets in a CRM system, it's beneficial to familiarize yourself with common CRM tools. If you have experience with any specific systems, be ready to discuss how you've used them effectively in previous roles.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving skills. Think of situations where you had to resolve customer queries or escalate issues, and be prepared to explain your thought process and actions taken.
✨Highlight Your Ability to Work in a Fast-Paced Environment
The job requires thriving in a fast-paced environment, so share examples of how you've successfully managed multiple tasks or high-pressure situations in the past. This will show that you're capable of handling the challenges that come with the role.
