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- Tasks: Be the friendly face for customer queries in a vibrant city centre office.
- Company: Join a dedicated team focused on delivering exceptional customer service.
- Benefits: Enjoy a competitive salary, flexible hours, and a supportive work environment.
- Why this job: Make a real impact by helping customers with empathy and professionalism.
- Qualifications: Previous face-to-face customer service experience is essential; strong communication skills are a must.
- Other info: Flexible rota includes evenings and Saturdays; perfect for students seeking part-time work.
Our client currently has a fantastic opportunity to join a dedicated, friendly team as a Customer First Adviser. Based at their Bridge Street Customer Central Office, this role requires flexibility to work a rota that can include Thursday evening and Saturdays as required to a maximum of 37 hours per week. Office opening hours are 0830 – 1730 (1800 on Thursday) and Saturday 0830 – 1300.
As a Customer First Adviser, you will be the first point of contact for face-to-face customer queries at their City Centre Customer Central location. You will effectively and efficiently demonstrate a professional approach to ensure that all interactions are managed calmly and with empathy, ensuring the correct action is taken to resolve queries.
Using their LETS principle, you will need to actively listen to and understand the details of each contact, assessing and supporting customers with patience and empathy with the aim of first contact resolution. You will therefore need to maintain up-to-date knowledge of all their services to provide excellent customer service to residents and those who access their services.
The ideal candidate for this role will be someone who has previous experience working in customer service face-to-face and who can on occasion also cover the telephone, email and live webchat queries.
If you are an assertive and confident communicator able to demonstrate good listening skills, can ensure the timely resolution of customer queries and have the experience they are looking for, then they would like to hear from you!
Customer First Advisor employer: IRIS - Networx Services
Contact Detail:
IRIS - Networx Services Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer First Advisor
✨Tip Number 1
Familiarise yourself with the LETS principle mentioned in the job description. Understanding how to actively listen, empathise, and take appropriate action will help you demonstrate your suitability for the role during any interactions.
✨Tip Number 2
Research common customer service scenarios and practice your responses. Being able to showcase your problem-solving skills and how you handle difficult situations can set you apart from other candidates.
✨Tip Number 3
Prepare to discuss your previous customer service experience in detail. Think of specific examples where you successfully resolved queries or handled challenging customers, as this will highlight your relevant skills.
✨Tip Number 4
Show your flexibility and willingness to work varied hours by mentioning your availability during the interview. This demonstrates your commitment to the role and aligns with the company's needs for a rota system.
We think you need these skills to ace Customer First Advisor
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements of a Customer First Advisor. Highlight key skills such as empathy, communication, and customer service experience in your application.
Tailor Your CV: Customise your CV to reflect your relevant experience in customer service. Emphasise any face-to-face interaction roles you've held and include specific examples of how you've resolved customer queries effectively.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for customer service. Use the LETS principle mentioned in the job description to demonstrate how you actively listen and resolve issues with empathy.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at IRIS - Networx Services
✨Showcase Your Customer Service Experience
Make sure to highlight your previous experience in customer service, especially face-to-face interactions. Share specific examples of how you've successfully resolved customer queries and maintained a positive attitude.
✨Demonstrate Active Listening Skills
During the interview, practice active listening by summarising what the interviewer says before responding. This shows that you value their input and understand the importance of listening to customers.
✨Familiarise Yourself with the LETS Principle
Research and understand the LETS principle mentioned in the job description. Be prepared to discuss how you would apply this approach in real-life scenarios to ensure effective customer interactions.
✨Prepare for Flexibility Questions
Since the role requires flexibility in working hours, be ready to discuss your availability and willingness to work evenings and weekends. Show that you are adaptable and committed to meeting the needs of the team.
