At a Glance
- Tasks: Be the welcoming face of Iris London, creating exceptional experiences for clients and visitors.
- Company: Join a vibrant creative agency with a focus on people and culture.
- Benefits: Gain valuable experience in a dynamic environment with opportunities for growth.
- Other info: Perfect for those who love organisation, creativity, and a fun workplace.
- Why this job: Make a real impact by shaping the atmosphere and energy of our agency.
- Qualifications: Previous reception or hospitality experience and excellent communication skills.
The predicted salary is between 28066 - 31200 £ per year.
Heart of House (Reception & Agency Host)
Location
Iris London
Contract
Fixed Term (Maternity Cover- 16 months)
Reporting to
Facilities Manager
The Heart of House is a key role to making our guest and employee experience exceptional!
The Role
As the face of Iris London, you'll create outstanding first impressions for every client, visitor and employee who walks through our doors.
You'll oversee our Reception and Front of House experience, ensuring everything runs smoothly, from welcoming guests and coordinating hospitality to supporting agency events and keeping the office energised and organised.
You'll also help shape the atmosphere of the agency, taking pride in creating a warm, professional and memorable welcome that reflects the Iris personality.
This role would suit someone who genuinely enjoys people, takes ownership, loves organisation and enjoys making things happen.
Key Responsibilities
- Reception & Guest Experience
- Welcome clients, visitors and employees with a professional and engaging approach.
- Act as the first point of contact for the agency.
- Manage the Reception inbox and respond to enquiries.
- Coordinate visitor arrivals and meeting schedules.
- Ensure Reception, waiting areas and meeting spaces remain welcoming and presentation-ready.
- Manage incoming deliveries and general Reception administration.
- Support colleagues with general office coordination.
- Agency Communications
- Produce and publish The Daily Boar each afternoon for distribution the following morning.
- Prepare visitor schedules for the next working day.
- Update Reception communications and welcome signage where appropriate.
- Office Experience
- Help curate office music playlists that reflect the Iris culture and create a positive atmosphere.
- Look for opportunities to improve the Front of House experience through thoughtful touches and continuous improvement.
- Take pride in ensuring the office always feels welcoming, vibrant and client-ready.
- Daily Rhythm
- Morning (from 8:30am)
- Open and prepare Reception.
- Check the Reception inbox.
- Review guest arrivals and meeting schedules.
- Confirm catering and hospitality bookings.
- Prepare Reception and waiting areas.
- Welcome clients, visitors and employees.
- Throughout the Day
- Manage Reception and visitor enquiries.
- Coordinate meeting rooms and hospitality.
- Support agency events and office activities.
- Monitor shared spaces and Front of House presentation.
- Afternoon
- Prepare Reception for the following day.
- Create and publish The Daily Boar.
- Prepare guest schedules and hospitality.
- Update office playlists.
- Complete Reception close-down checks.
Skills & Experience
- Previous Reception, Front of House or Hospitality experience.
- Excellent customer service and communication skills.
- Diary and meeting coordination.
- Strong organisational and time management skills.
- Confident using Microsoft Outlook, Word, Power Point, and Excel.
- Excellent attention to detail.
- Reliable, punctual and dependable.
- Comfortable managing multiple priorities in a busy environment.
Desirable
- Experience within a creative agency, hospitality or client-facing environment.
- Event coordination experience.
- Experience supporting senior stakeholders or executive visitors.
What We're Looking For
We're looking for someone who is
- Warm, approachable and naturally welcoming.
- Proud to be the face of the agency.
- Organised and proactive.
- Professional with excellent attention to detail.
- Personable and confident with clients.
- Motivated and keen to develop.
- Calm under pressure.
- A team player who enjoys helping others.
Someone who enjoys music, creativity and contributing to a fun, engaging workplace.
Passionate about creating an exceptional experience for everyone who visits Iris.
Receptionist (Heart of House) in London employer: Iris London
Join a dynamic and innovative team that thrives on creativity and collaboration, where your contributions as a PPC Account Manager will directly impact the success of leading global skincare brands. With a strong focus on employee growth, we offer opportunities to develop your skills in a supportive environment, while our hybrid-working model ensures a healthy work-life balance. Experience a culture that values open communication, mentorship, and continuous learning, making it an excellent place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist (Heart of House) in London
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Iris London.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Iris London. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Receptionist (Heart of House) in London
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Iris London.
How to prepare for a job interview at Iris London
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Iris London's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Iris London offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
